Customer Service Executive

2 days ago

Mumbai, Maharashtra, India Visa Roots Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specializes in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience.

Role Summary:

We are seeking enthusiastic and customer-oriented professionals to join our customer service team as Customer Support Executive. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels. Your ability to communicate clearly, resolve issues efficiently, and provide guidance on visa application processes will be essential to enhancing customer satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Deliver accurate information regarding services, procedures, and requirements
  • Handle and resolve customer complaints and issues with empathy and efficiency
  • Escalate complex queries to the appropriate internal departments
  • Maintain detailed and organized records of all customer interactions and transactions
  • Assist clients in completing required forms and documentation
  • Offer expert consultation and guidance to clients on visa application processes and travel management

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Capable of working both independently and collaboratively in a team environment.

What we offer to you:

  • Positive work environment
  • Competitive salary
  • Private medical insurance
  • Flexible Work schedules
  • Flexible Holidays & Sick Leave
  • Opportunities for professional development
  • Company Sponsored events
  • Team building activities
  • Company Lunch & Free Snacks
  • Career advancement options
  • Staff Accommodation

  • Senior Customer Service Executive

    2 days ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

  • Customer Service Executive

    4 weeks ago

    Mumbai, Maharashtra, India GETSETFIT Full time

    Company DescriptionGETSETFIT is a virtual fitness studio offering a one-stop solution for all fitness and nutrition needs, including myth busting and facts.Role DescriptionThis is a full-time on-site role located in Mumbai for a Customer Service Executive at GETSETFIT. The Customer Service Executive will be responsible for managing customer inquiries,...

  • Customer Service Executive

    2 weeks ago

    Mumbai, Maharashtra, India GETSETFIT Full time

    Company Description GETSETFIT is a virtual fitness studio offering a one-stop solution for all fitness and nutrition needs, including myth busting and facts. Role Description This is a full-time on-site role located in Mumbai for a Customer Service Executive at GETSETFIT. The Customer Service Executive will be responsible for managing customer inquiries,...

  • Customer Service Executive

    2 days ago

    Mumbai, Maharashtra, India Falnest Relocations Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company Description Falnest Relocations is a leading global mobility company dedicated to providing seamless and efficient relocation solutions worldwide. Their services include residential relocations, corporate relocations, employee relocations, vehicle relocations, art and artifacts relocations, hospitality logistics, storage services, and short-term...

  • Customer Service Executive

    2 days ago

    Mumbai, Maharashtra, India Envision Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAt Envision Overseas Education Consultants, we specialize in guiding students toward achieving their dreams of studying at top international universities. Our expert team simplifies the complex process of overseas education, ensuring students and their families feel supported at every step. We offer personalized guidance, boast a global...

  • Customer Service Executive

    15 hours ago

    Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Service Executive\Are you looking for a role that offers administrative support to customer service processes? Look no further!\About the Role: In this position, you will be responsible for providing administrative assistance to our customer service team. Your primary duties will include:\\Undertaking basic administrative tasks, such as...

  • Customer Service Executive

    2 days ago

    Mumbai, Maharashtra, India Super Knit Industries Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Service ExecutiveLocation: Lower Parel (Mumbai)Employment Type: Full-timePosition OverviewThe Customer Service Executive will be responsible for handling customer queries, resolving complaints, processing orders, and ensuring customer satisfaction across all touchpoints. The role requires excellent communication skills, a problem-solving...

  • Customer Service Executive

    2 days ago

    Mumbai, Maharashtra, India Mypulse Io Full time US$ 40,000 - US$ 80,000 per year

    Customer Relationship Executive Job DescriptionJob Overview: We are seeking a friendly, professional, and highly motivated Customer Relationship Executive to join our team. In this role, you will be responsible for managing and nurturing customer relationships, addressing inquiries, resolving issues, and ensuring customer satisfaction. You will act as a...

  • Customer Service Executive

    2 days ago

    Navi Mumbai, Maharashtra, India Emperia Group Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionAt Emperia Group, we develop exceptional spaces in Mumbai and Navi Mumbai using the finest designs and craftsmanship, backed by unparalleled quality and service. We have evolved significantly from our humble beginnings, embracing a culture and value-based system that defines our identity and operations. Our commitment to accountability...

  • Customer Service Executive

    7 days ago

    Mumbai, Maharashtra, India TP Full time

    Job Title: Customer Service Executive – International ProcessLocation: Malad- MumbaiJob Type: Full-timeShift Timings: Night Shift / Rotational Shifts (as per international time zones)Job Summary:We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be...