City Lead- Operations

5 days ago

Mumbai Metropolitan Region, India RentoMojo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

ROLE : Operations City LeadCAREER GRADE : L2

REPORTING TO: Operations Regional Head.

About The Role
As the Operations City Lead for Mumbai, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills, strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Mumbai.

Responsibilities And Ownership
(Things that the role cannot miss)
Operational Management: Oversee and manage day-to-day operations of Rentomojo in Mumbai. ensuring smooth functioning across warehouses, logistics, and service delivery.- Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of collaboration, innovation, and continuous improvement.
- Customer Experience: Ensure top-notch customer experiences by maintaining service quality, resolving escalations, and addressing customer feedback promptly.
- Inventory Management: Manage inventory levels, stock movement, and timely replenishment to meet customer demands effectively.
- Process Improvement: Identify operational bottlenecks and implement process improvements for greater efficiency and cost-effectiveness.
- Vendor and Partner Management: Collaborate with vendors, logistics partners, and other stakeholders to strengthen business relationships and optimize service delivery.
- Quality Control: Enforce quality standards and conduct regular inspections to ensure that our products and services meet Rentomojo's high-quality benchmarks.
- Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure working environment for the team and customers.
- Data Analysis: Analyze operational data and metrics to make data-driven decisions, set performance targets, and drive improvements.
Preferred Qualifications

  • Experience: Minimum 4-6 years of experience in operations management, logistics, or related fields, preferably in e-commerce or rental businesses.
  • Leadership Skills: Proven experience in leading and motivating teams to achieve common goals.
  • Customer-Centric: Passionate about delivering outstanding customer experiences and exceeding expectations.
  • Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage data for decision-making.
  • Result-Oriented: Driven to achieve targets and meet operational objectives.
  • Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities.
  • Communication: Excellent verbal and written communication skills in English and the local language.

If you are ready to be a part of our exciting journey and lead our operations in Pune, we'd love to hear from you Apply now and let's create an incredible experience together

Note: The above job description is a general outline and may involve additional responsibilities based on the department's needs and the city leade's skills and capabilities.

Skills: leadership skills,management,operations,collaboration,data

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