Accounts Manager, PDS Projects

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

To provide support to the Divisional Director with service delivery and performance management on a Contract.

The Account Manager is a key role providing strategic and tactical operational leadership and direction within defined geographical boundaries across the region.

Key attributes

• Putting clients first—always
• Devising win-win solutions for all parties
• Staying at the forefront of operational excellence
• Driving team success
• Becoming a trustworthy authority
• Critical thinker
• Compassionate leader

Main Duties and Responsibilities

• Leads and develops Contract Management team.
• Sets the strategic direction for the team.
• Supports the Sales and bid activity.
• Manages the P&L of your contracts including sales/growth/costs and WIP/Debt management.
• Full understanding of Contract SLA and KPI and delivers these whilst ensuring industry best practice.
• Sets priorities for the team to ensure task completion, coordinates work activities with others.
• Builds Partnerships with Client and Colleagues through open transparent and timely communication.
• Ensure a professional image of Integral is presented to clients and visitors and ensure excellence in customer service is delivered and always promoted.
• Adapt management style to meet changing needs of the business or operational circumstances.
• Management of action plans to implement any improvement initiatives.
• Make decisions guided by policies, procedures, and business plan.
• Continually communicate with Team.
• Recognize, respect, and reward the contributions and achievements of others.
• Drive and encourage development of self and others through learning and on the job experience.
• Appropriately challenge superiors to utilise the whole team in a more effective, efficient and beneficial way if applicable.
• Understand Integral processes and business model.
• Assist others in solving professional issues.

Personal Qualities and Experience

• Ability to build positive relationships with Client to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
• Communicates using appropriate styles, methods, and timings.
• Role Models enthusiasm and energy about their work and encourages others to do the same.
• Demonstrates resourcefulness when acquiring additional professional expertise.
• Uses tact and diplomacy to exchange information and handle sensitive issues.
• Project a professional demeanour with colleagues, clients, and their customers
• Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Excellent interpersonal, written, and verbal communication skills
• Self-motivated and capable of leading and inspiring a national Team.
• Ability to maintain an objective and positive focus through periods of high and sustained work pressure.

KEY STAKEHOLDERS

• Management / Account Management Staff
• Client Staff
• Vendor Staff

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.