Service Manager- Startup Business

1 week ago

Gurgaon, Haryana, India Indusind Bank Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Role Summary:

An exciting opportunity for a dynamic professional to drive startup business growth at a leading bank. The Service Manager will be responsible for managing end-to-end service delivery for startups, ensuring seamless onboarding, superior client experience, and driving engagement through 360-degree banking solutions.

Key Responsibilities:

Startup Onboarding and Activation:

  • Manage end-to-end onboarding for startups, ensuring activation.
  • Drive adoption of digital platforms (Web/App) and debit card activation

Customer Engagement and Service Excellence:

  • Address and resolve service requests (e.g., signature updates, authorized signatory changes) and complaints within TAT.
  • Proactively gather feedback to drive NPS improvement and enhance client satisfaction.

360-Degree Solution:

  • Understand startup business models and provide tailored solutions across loans, credit cards, salary accounts, and other banking products.

Analytical and Process Improvement:

  • Utilize data insights to monitor service quality and identify areas for process optimization.

Key Requirements Experience & Skills:

  • Graduate/Post-Graduate from a Tier-1/Tier-2 college with preference for business/finance backgrounds.
  • 4-5 years of experience in customer service roles (preferably banking), ideally with exposure to startup ecosystem.
  • Strong understanding of banking products and processes.
  • Strong understanding of the startup ecosystem, with the ability to build impactful alliances.
  • Excellent communication, problem-solving and client relationship management skills.
  • Proficiency in MS Office (Excel) for presentations and reporting.
  • Energetic, detail-oriented and committed to delivering excellent service.

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