Customer Relationship Management

5 days ago


Delhi, Delhi, India Dolyte Global Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Roles and Responsibilities 

· Collection from existing clients 

· Retention 

· Up-sell, Cross-sell experience  

· Proficient in English and Hindi language 

· B2C client handling 

· Interact with existing customers and make follow-up calls

· Timely payment & collections from the customers

· Interaction with customers via Emails & over the phone.

· Take actions to encourage timely debt payments

· Process payments and refunds

· Update account status records and collection efforts

· Updating the existing customers on ongoing projects.

· Report on collection activity

· Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile

Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role 

· Knowledge of billing procedures and collection techniques 

· Working knowledge of MS Office and databases 

· Patience and ability to manage stress 

· Excellent communication skills (written and oral) 

· Skilled in negotiation 

· Problem-solving skills 

· Bachelor's degree

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