Deputy Manager

1 day ago

Mumbai, Maharashtra, India Inventia Healthcare Full time

Job Title: Demand & Supply Planner (AM/DM)

Location: Mumbai

Department: Demand & Supply

Reports To: AGM - Demand & Supply

Key Responsibilities:

  • Serve as the primary operational interface with customers, predominantly major market like US, LATAM, Middle East, Africa.
  • Manage made-to-order process: receive orders, issue confirmations, track internal planning, production and packaging to meet delivery timelines.
  • Coordinate closely with procurement and planning teams to align production schedules as per customer requirements.
  • Monitor and track monthly/quarterly forecasts from customers to proactively plan inventory and capacity.
  • Manage and track open orders, provide proactive updates to customers, and quickly resolve issues or delays.
  • Oversee customer documentation: shipping documents, COAs, COC, MSDS, product images, and ensure timely dispatch.
  • Monitor forecast accuracy, service levels; implement corrective actions as needed on-time delivery and backlog.
  • Collaborate with cross-functional teams, including PPIC, Regulatory, Purchase, Manufacturing, QA and BD to align smooth supply of products to the market.

Additional Responsibilities:

  • Support BD by advising on operational lead times, risks and feasibility.
  • Maintain structured dashboards and trackers for internal reporting to senior leadership.
  • Engage with customers on periodic calls, S&OP and operational excellence.
  • Identify and drive process improvement initiatives to enhance efficiency, reduce lead times and improve cash flow.

Qualifications:

  • Bachelors / masters degree in science, pharmacy or related field.
  • 5+ years of relevant experience in commercial operations, supply chain management, customer service or launch management in pharmaceutical formulations (preferably B2B operations).
  • Strong project management and cross-functional coordination skills.
  • Exposure to regulatory requirements and new product launch processes.
  • Effective communication, analytical and problem-solving abilities.
  • Proficiency in ERP systems, forecasting tools, advance in excel(VLOOKUP & Pivot Table) and reporting dashboards.
  • Excellent communication, negotiation, and stakeholder management skills.

Key Success Indicators:

  • On-time launch completion rate (%)
  • On-time, in-full (OTIF) order fulfillment (%)
  • Forecast accuracy and responsiveness
  • Customer satisfaction / service scores
  • Strong financial acumen and business development expertise.

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