Manager-Marketplace

Location: Kolkata, West Bengal,

About Us:

Founded in 2007, E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas based corporation and have been in the business for almost 15 years. We have a dedicated and strong team of 650+ associates and we are continuously adding new people to our team. Ergode is consistently ranked among the top online shopping destinations as we have been rated as the Top 30 Sellers on Amazon, and Top 5 in Walmart, and have also managed to achieve the number 1 ranking on eBay.

Our Businesses | AMI VENTURES INC. | VIR VENTURES INC. | BOSON TECHNOLOGIES |

Our Brands | MALCO MODES | BELLA SOUS | RED CUP LIVINGS | KEEBLE OUTLETS | STORE INDYA | VIZARI SPORTS | SHALIN INDIA | WRISTY BUDDY I BOLABALL I US TECH I HERBAL CONCEPTS | MORNING STAR | YARDLIO | KOZI | CLEAR BOTTLE |

Roles and Responsibilities:

• Lead and manage the marketplace operations to ensure smooth operations and efficient execution of tasks.
• Develop and implement strategies to drive growth and increase revenue within the marketplace.
• Monitor marketplace performance metrics and analyze data to identify areas for improvement.
• Collaborate with cross-functional teams to ensure seamless integration of marketplace operations with other departments.
• Stay updated on industry trends and best practices to continuously improve marketplace operations.
• Handle escalated issues and provide timely resolutions to maintain a positive user experience.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum of 6 years of experience in operations, with at least 2 years in a leadership role within a marketplace environment.
• Strong analytical skills and ability to interpret data to make informed decisions.
• Excellent communication and interpersonal skills to effectively lead a team and collaborate with stakeholders.
• Proven track record of driving growth and optimizing operations within a marketplace setting.

Soft Skills:

• Leadership & Team Management: Ability to inspire, mentor, and manage cross-functional teams to achieve performance goals.
• Strategic Thinking: Aptitude for setting long-term goals and aligning marketplace operations with organizational objectives.
• Analytical Mindset: Strong problem-solving skills backed by data-driven decision-making.
• Effective Communication: Excellent verbal and written communication to collaborate with vendors, internal teams, and senior stakeholders.
• Negotiation & Relationship Management: Skilled in building and maintaining strong relationships with sellers and partners.
• Adaptability: Ability to thrive in a fast-paced, evolving marketplace environment.
• Attention to Detail: Ensures accuracy and consistency in marketplace listings, pricing, and operations.
• Customer-Centric Approach: Focused on delivering exceptional user experiences and maintaining high satisfaction levels.
• Time Management: Capable of prioritizing multiple tasks and projects effectively.
• Conflict Resolution: Handles escalations and operational challenges with tact and professionalism.

Technical Skills:

• Marketplace Platform Management: Expertise in managing e-commerce/marketplace platforms (e.g., Amazon, Flipkart, Shopify, Myntra, etc.).
• Operations Management: Strong understanding of end-to-end operations including order fulfillment, vendor management, logistics, and SLA adherence.
• Data Analysis & Reporting: Proficiency in tools like Excel, Google Sheets, SQL, or BI tools (Tableau, Power BI) to monitor KPIs and optimize performance.
• Inventory & Supply Chain Management: Knowledge of inventory control systems, procurement processes, and demand forecasting.
• Process Optimization: Ability to identify process gaps and implement automation or workflow improvements for efficiency.
• Performance Metrics & KPIs: Experience defining, tracking, and analyzing key marketplace metrics (conversion rates, customer satisfaction, seller performance, etc.).
• Project Management: Proficiency in project management tools (Asana, Jira, Trello) and methodologies (Agile, Lean, Six Sigma).
• CRM & ERP Tools: Familiarity with CRM (Salesforce, Zoho) and ERP systems for operational integration.
• Digital Marketing & SEO (Preferred): Understanding of traffic acquisition, online merchandising, and promotional strategy on marketplace platforms.
• Technical Collaboration: Ability to work with product/tech teams to improve platform functionality and user experience.