Customer Support Executive

18 hours ago

Gurgaon, Haryana, India Transformative Ventures Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description

We are seeking a passionate and experienced individual to join our Customer Service team as a Customer Support Executive (English-speaking).

In this role, your primary goal will be to ensure exceptional customer satisfaction by providing timely, professional, and effective support across multiple channels, including email, social media, and phone.

Responsibilities

Understanding the products and services provided by the company.

Engage with customers to resolve inquiries, concerns, or complaints with empathy and efficiency.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Maintain a professional tone and positive attitude in all customer interactions.

Handling queries from international customers on call, Email & social media.

Accurately document customer interactions and follow up as necessary.

Offering exceptional customer service and satisfaction.

Conducting timely follow-ups with customers to gather additional information or provide updates.

Effectively negotiating terms and conditions to meet both customer needs and company objectives

Collaborate with internal teams to resolve issues and improve the customer experience.

Willingness to work flexible, rotational shifts aligned with Europe business hours

Requirements


• Bachelor's degree in business administration or a related field.


• 2+ years of experience working as a Customer Support Executive or a similar position


• in the Customer Service department.


• Exceptional verbal and written communication skills.


• Good problem-solving abilities.


• A customer-oriented individual.


• Ability to meet deadlines and prioritize tasks.


• Excellent negotiation and sales skills.


• Outstanding interpersonal and organizational skills.


• Excellent phone etiquette and active listening abilities.


• A quick learner and exceptional ability to make decisions

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