Process Lead

Ascensus – India

We are a technology-enabled financial services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.

Year of experience: 8+ Years (Finance and Accounting operations)

Position Purpose: This role is mainly responsible for overseeing the entire process, including monitoring quality, turnaround time, and key metrics. Additionally, it involves identifying opportunities and conducting quality checks for the accounts receivable process within the US retirement domain

Key Roles and Responsibilities

• Oversee and manage the daily operations of the accounts receivable department.
• Conduct one-on-one meetings and quarterly check-ins with associates, providing continuous feedback.
• Possess knowledge of accounts receivable subprocesses such as customer setup/maintenance, billing, cash application, collections, bad debt, write-offs, and fee recovery/adjustments from plan/trade assets.
• Have a better understanding of the end-to-end deconversion process, including offboarding customers by generating pending bills through reconciliation and ensuring the timely recovery of outstanding fees/invoices.
• Be capable of learning and exploring multiple activities based on the subprocess and tracking all key updates.
• Maintain the SOPs, process documents, and process maps up to date.
• Prepare and present regular reports on accounts receivable status.
• Collaborate with the onshore (US) team on process training and updates.
• Work with stakeholders to develop and implement a smooth and efficient transition plan.
• Analyze root causes, implement corrective and preventive actions.
• Possess knowledge of accounts receivable KPIs and adhere to metrics (quality and TAT).
• Support any Adhoc projects and ensure timely completion.
• Demonstrate flexibility in working on quick turnaround processes and taking complete ownership.
• Identify potential automation opportunities.

Education and Experience

• Graduate / Postgraduate in Finance/Accounting background
• Proven track record of working effectively in flexible work environment in a result-oriented approach.
• Accomplished in developing and recommending strategic plans and actions.
• Strong performance management background with demonstrated experience in quantitative and qualitative evaluation methods, e.g., benchmarking.
• Strong understanding of Microsoft Excel and Word
• Experience of 8+ years in Finance and accounting operations, Account receivable and retirement domain is added advantage (including at least 1+ year of team leadership experience.)

Key Skills and knowledge

• Strong written and verbal communication skills and Good Problem solving and analytical skills.
• Should be a Self-Learner
• Strong PC skills specifically with Excel. Access skills are a definite plus.
• Flexibility in work culture (She/he should be flexible in Day/Mid/Night shift based on business requirement)
• Experience in the US retirement domain is preferred.
• Strong problem-solving skills, along with an ability to quickly comprehend and analyze data.

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