Customer Voice Associate

6 days ago

Bengaluru, Karnataka, India Allegis Global Solutions (AGS) Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Customer Support Associate (Voice & Non-Voice)

Client: Leading Banking Client

Location: Bangalore (Whitefield)

Experience: Fresh Graduates (01 year)

Employment Type: Contract (6–12 Months)

Job Overview

We are looking for enthusiastic and motivated fresh graduates to join our customer support team for a leading banking client. This role is ideal for individuals who are passionate about communication, problem-solving, and building a career in the banking and financial services industry.

Key Responsibilities

  • Handle customer queries and provide accurate information through voice.
  • Resolve issues efficiently while ensuring high levels of customer satisfaction.
  • Maintain records of customer interactions and update internal systems.
  • Escalate unresolved queries to the appropriate teams.
  • Work collaboratively with team members to meet performance and quality standards.

Required Skills & Qualifications

  • Bachelor's degree in any discipline (Fresh graduates welcome).
  • Strong verbal and written communication skills.
  • Basic computer knowledge and typing speed.
  • Customer-centric mindset with problem-solving ability.

What We Offer

  • Opportunity to kick-start your career with a global banking client.
  • Training and mentorship to build domain knowledge.
  • Dynamic and inclusive work environment.
  • Exposure to customer service operations in the BFSI sector

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