Client Services Rep 3

3 days ago

Mumbai, Maharashtra, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Overview

Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Essential Functions

  • Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
  • Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
  • Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
  • Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
  • Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
  • Monitors performance against existing service agreements and ensures client's obligations are met.
  • Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
  • May conduct product/services and process training for clients and other employees.
  • May conduct service meetings at client sites.
  • Represents IQVIA on external client projects.
  • May mentor and lead other client service reps and represent the manager in their absence.

Qualifications

  • Bachelor's Degree Req
  • Four (4) years of related work experience Req
  • One (1) to two (2) years experience as an IQVIA Client Service Representative Req
  • Broad knowledge of the concepts, practices and procedures of the client service representative field Req
  • Broad knowledge of IQVIA products and the Pharmaceutical industry Req
  • Meeting facilitation, presentation and training experience Req
  • Proficiency in PC applications, such as Excel
  • Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
  • Demonstrated problem solving, analytical and strong customer service skills
  • Demonstrated ability to develop and maintain relationships in a diverse business environment
  • Ability to travel to clients and IQVIA offices as appropriate

Accreditation preferred in multiple business lines of IMS service certification program Req

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more

  • Client Servicing

    2 days ago

    Mumbai, Maharashtra, India Khushi Advertising Ideas Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location: Andheri (East), Mumbai Company: Khushi Advertising Ideas Pvt. Ltd. Experience: Minimum 3+ yearsAbout the Role: We are looking for a dynamic Client Servicing Executive to support our Sales & Service team. The role involves sales support, client coordination, proposal preparation, and ensuring smooth campaign execution across OOH media (Malls,...

  • Client Servicing

    3 days ago

    Mumbai, Maharashtra, India Aeke Consultancy Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Hiring Now: Client Servicing Executive / Manager Experience : 2-3 Years Location: Andheri West, Mumbai Department: Client Services Industry: Pharma & Healthcare Marketing | Communications | Advertising Required Candidate profileClient Servicing , Pharma Marketing , Healthcare , Account Management , Medical Marketing , Campaign Management , Regulatory...

  • Client Servicing

    4 days ago

    Mumbai, Maharashtra, India AEKE CONSULTANCY Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Hiring Now: Client Servicing Executive / Manager Experience : 2-3 Years Location: Andheri West, Mumbai Department: Client Services Industry: Pharma & Healthcare Marketing | Communications | AdvertisingKeywords : Client Servicing , Pharma Marketing , Healthcare Communications , Account Management , Medical Marketing , Campaign Management , Regulatory...

  • Client Servicing

    4 days ago

    Mumbai, Maharashtra, India Triangular Dots Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About The CompanyTriangular Dots is a 360-degree marketing solutions company that conducts events and promotions across India for several corporate clients.A company with a professional approach. Conducts product launches, seminars, manpower-driven activities, exhibitions, and college and corporate promotions.Key ResponsibilitiesAct as a support point of...

  • Lead Field Service Rep

    3 days ago

    Mumbai, Maharashtra, India Boeing Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead Field Service Rep - Commercial-2Company:Boeing India Private LimitedBoeing is currently looking for a Field Service Representative to join their team in Mumbai, India. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled...

  • Client Service Associate

    5 days ago

    Mumbai, Maharashtra, India SecureSearch services pvt ltd Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    Client Service AssociateLocation: MaladWorking Days/Hours: Monday- Friday – 9 AM to 6:30 PM2nd and 4th Saturday – 10AM to 4 PMSalary: 15K- 18KBased On InterviewAbout the RoleSecureSearch is looking for a proactive Client Service Associate to own client relationships and ensure smooth delivery of background verification services. You'll be the key link...

  • Client Service

    2 weeks ago

    Mumbai, Maharashtra, India Talisman Awards Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Client Service/ Customer Sales ExecutiveCompany: Talisman AwardsLocation: Charni Road, MumbaiFull-Time: Monday to Saturday(Alternate Saturday's Off)10:00 AM – 6:00 PMReports to: Team LeaderJob SummaryWe're looking for a results-driven Business Development and Sales Executive to drive growth, build strong relationships with clients, and deliver exceptional...

  • Client Services Associate

    24 hours ago

    Navi Mumbai, Maharashtra, India SecureSearch Screening Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionFounded in 2008, SecureSearch has been a trusted partner in managing screening programs for over a decade. Guided by a team of industry experts, the company is regarded as a leading authority in background screening practices in India. SecureSearch runs successful background screening programs for a diverse range of businesses, from small...

  • Cash and Trade Proc Rep

    4 days ago

    Mumbai, Maharashtra, India Citi Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    The Cash and Trade Proc Rep 5 is an entry level role responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team. The overall objective is to perform moderately complex cash & trade operation tasks, by providing processing assistance for assigned projects.Responsibilities:Perform cash management...

  • Client Servicing Manager

    1 week ago

    Mumbai, Maharashtra, India Talent Corner Hr Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Handle special projects / small & large format events & activations Front end clients, anchor key accounts, develop new business relationships within the client organization, generate and negotiate new Business from existing accounts Required Candidate profileNegotiating with clients & closing the deal Act as a bridge between the Client and the Operations &...