
Technical Writer
5 days ago
What Youll Do
- Re-write and maintain technical documentation for support processes, troubleshooting steps, and service workflows
- Migrate and modernize knowledge articles from legacy platforms (eg , SharePoint, ITGlue) into ServiceNow
- Collaborate with global subject matter experts (SMEs), process owners, and IT support teams to validate and enhance content
- Align content with our knowledge standards, taxonomy, and metadata structure
- Author and publish content using ServiceNow tools, ensuring clarity, consistency, and usability
- Participate in regular review cycles to maintain accuracy and relevance of published knowledge
What You Bring
- 3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments
- Strong English writing, editing, and proofreading skills with excellent attention to detail
- Experience working with knowledge base platforms; ServiceNow experience strongly preferred
- Ability to work independently and cross-functionally with teams across global time zones
- Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams
Preferred Qualifications
- Familiarity with Cybersecurity
- Experience managing large-scale documentation or participating in system migrations
- Understanding of metadata tagging, taxonomy design, and accessibility best practices
Location- Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad
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