Technical Writer

5 days ago


Bengaluru Delhi Mumbai NCR, India AVE-Promagne Business Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

What Youll Do

  • Re-write and maintain technical documentation for support processes, troubleshooting steps, and service workflows
  • Migrate and modernize knowledge articles from legacy platforms (eg , SharePoint, ITGlue) into ServiceNow
  • Collaborate with global subject matter experts (SMEs), process owners, and IT support teams to validate and enhance content
  • Align content with our knowledge standards, taxonomy, and metadata structure
  • Author and publish content using ServiceNow tools, ensuring clarity, consistency, and usability
  • Participate in regular review cycles to maintain accuracy and relevance of published knowledge

What You Bring

  • 3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments
  • Strong English writing, editing, and proofreading skills with excellent attention to detail
  • Experience working with knowledge base platforms; ServiceNow experience strongly preferred
  • Ability to work independently and cross-functionally with teams across global time zones
  • Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams

Preferred Qualifications

  • Familiarity with Cybersecurity
  • Experience managing large-scale documentation or participating in system migrations
  • Understanding of metadata tagging, taxonomy design, and accessibility best practices

Location- Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad



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