Senior Ticketing Executive

1 week ago

Cochin, Kerala, India EduMetrix Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Senior Ticketing Executive

Company Overview

Go Unique Journeys is a leading travel solutions provider specializing in personalized corporate and leisure travel services. With a commitment to excellence, efficiency, and customer satisfaction, we are expanding our team and looking for passionate professionals to join us.

Position Summary

We are seeking an experienced Senior Ticketing Executive with in-depth knowledge of GDS systems (Amadeus / Galileo / Sabre), domestic and international fares, and IATA regulations. The ideal candidate will have hands-on experience in handling ticket issuance, re-issuance, refunds, cancellations, and fare calculations. This role requires a professional who can manage both corporate clients and individual travelers with accuracy, speed, and exceptional communication skills.

Key Responsibilities

  • Manage end-to-end ticketing operations including issuance, re-issuance, cancellations, and refunds.
  • Work efficiently on GDS platforms (Amadeus, Galileo, Sabre) for fare searches, seat allocation, and PNR management.
  • Handle domestic & international fare calculations and apply IATA rules, airline policies, and routing restrictions.
  • Assist clients with best fare options, alternative routings, and special requests to ensure cost efficiency and convenience.
  • Manage corporate bookings, ensuring timely confirmations and accurate invoicing.
  • Keep updated with airline circulars, fare changes, and industry regulations.
  • Coordinate with airlines and consolidators for ticketing queries, waiver approvals, and schedule changes.
  • Provide professional and courteous customer support to resolve booking or travel-related issues.
  • Ensure compliance with company policies and IATA standards in all transactions.
  • Train and support junior ticketing staff if required.

Required Skills & Experience

  • 3–5 years of proven experience in ticketing (domestic & international).
  • Strong working knowledge of Amadeus / Galileo / Sabre GDS systems.
  • Excellent understanding of IATA regulations, fare construction, and airline industry practices.
  • Strong communication and interpersonal skills (verbal & written).
  • Ability to work under pressure with attention to detail and accuracy.
  • Proficiency in MS Office and ticketing-related software tools.
  • Prior experience handling corporate clients is highly desirable.

Education & Certifications

  • Graduate in any discipline (preferably Travel & Tourism / Hospitality).
  • IATA / UFTAA certification will be an added advantage.

What We Offer

  • Competitive salary package (based on experience & skills).
  • Opportunity to grow in a fast-paced travel industry environment.
  • Exposure to both corporate and leisure travel markets.
  • Supportive and collaborative team culture.

How to Apply:

Interested candidates can send their updated CV to

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