Senior Manager Risk

5 days ago

Bengaluru, Karnataka, India Visa Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

Role Overview

As the Sr. Manager of Secret Shopping Testing, you will own and lead the strategic direction, operational execution, and continuous improvement of Visas secret shopping and compliance testing programs. You will serve as a senior leader and decision-maker, responsible for shaping program objectives, driving vendor performance, managing high-impact cross-functional initiatives, and ensuring alignment with Visas global compliance and customer experience goals. You will guide a team of analysts, set analytical frameworks, and ensure insights are transformed into strategic actions. Acting as the primary liaison between leadership, internal stakeholders, and external partners, you will oversee data governance, enhance automation capabilities, and deliver intelligence that informs organizational strategy at the executive level.

Key Responsibilities Strategic Program & Vendor Oversight
  • Set vision and direction for the secret shopping and testing program to align with corporate objectives.
  • Build, manage, and strengthen relationships with third-party vendors, ensuring maximum data quality, compliance, and operational excellence.
  • Establish vendor KPIs and performance monitoring frameworks to drive accountability and continuous improvement.
  • Integrate diverse, complex data sources into cohesive, actionable intelligence for senior decision-makers.
Leadership & Team Development
  • Lead, inspire, and manage a team of analysts, fostering professional growth, technical expertise, and analytical rigor.
  • Define and implement best-in-class practices in data governance, testing design, and reporting standards.
  • Serve as the escalation point for critical issues, ensuring timely resolution and strategic alignment.
  • Champion a high-performance culture grounded in collaboration, innovation, and data-driven decision-making.
Cross-Functional & Executive Engagement
  • Partner with senior stakeholders across Compliance, Operations, Risk, and Technology to drive program success.
  • Present complex findings to executives, tailoring communication for both technical and non-technical audiences.
  • Influence strategic business decisions by delivering clear, impactful recommendations backed by robust analysis.
  • Act as a trusted advisor to leadership on testing methodologies, emerging risks, and process optimization.
Advanced Analytics & Innovation
  • Oversee advanced data analysis, applying statistical modeling, predictive analytics, and automation tools (Excel, SQL, Python/R).
  • Direct development of interactive dashboards (Tableau, Power BI) to monitor KPIs, trends, and emerging risk metrics.
  • Lead adoption of Generative AI and other advanced analytics to enhance efficiency and insight generation.
  • Own experimental design and hypothesis testing to drive high-value business outcomes.
Locations

Job Location: Bangalore, INDIA

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