Senior Manager-Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for the planning, coordination, and delivery of Enterprise Communications cross cutting and portfolio management projects from initiation to implementation. Ensures visibility across other tech teams and business stakeholder groups of the status and any outstanding risks and issues. Identifies, supports, and/or actions next steps to resolve impediments to delivery.  Ensures project meets compliance and regulatory obligations with the highest quality of deliverables. Will provide regular project status updates to peers and leadership.
Organizational Context:
Individual contributor working in a team responsible for handling cross cutting  tech and portfolio management projects or programs.
Role to be based in Gurgaon or Bangalore, India. 

Key Responsibilities:
Cross Cutting Program Management
·       Drives execution on defined projects or tasks in low to medium-complexity environments
·       Develops project plans and ensures that the scope and approach are fully understood by all stakeholders
·       Monitors and communicates progress of project delivery by cost, scope, schedule and including the assessment of risks/issues
·       Identifies the project critical path and closely manage those activities
·       Identifies inter-team and external technical dependencies
·       Facilitates technical conversations (e.g., relating to architectural approach and system design)
·       Works within and across team(s) to track status of risks, issues and impediments to the project delivery and escalate accordingly
·       Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery
·       Take meeting minutes and drive any actions assigned
·       Tracks key project achievements and any lessons learned
 Portfolio Management:

•    Drives execution of portfolio projects and activities including but not limited to hiring, tech budget, business unit reviews, vendor partner management, software licensing and colleague engagement

•    Define portfolio KPIs and tracks and monitors their compliance against SLAs/SLOs

•    Tracks key project achievements, drives retrospection and drives actions to closure

•    Be the SPOC for the portfolio to cater to senior leaders' offices' requests.
Scope Impact and Influence
Responsible for tracking delivery, and activities related to low to medium complexity initiatives by adding to design discussions, issue resolution, and removing obstacles to ensure program goals are met.
 
Education and Experience:
·       Bachelor's Degree in related field required
·       Prior relevant Technology and business work experience
·       Ability to work with Engineers, Product vendors to achieve project goals 

Knowledge and Skills
·       Ability to facilitate technical & non-technical meetings and discussions
·       Ability to collaborate across teams and bring different opinions to consensus
·       Ability to maintain a high attention to detail in a deadline-driven work environment
·       Strong verbal and written communication skills with demonstrated experience engaging cross-functional stakeholders and business partners
·       Understanding of project management process, project management software tools, templates, and management techniques
·       Ability to coordinate change in a dynamic environment and influence others
 
Technical Core Competencies:
·       Adaptive Communication
·       Agile Practices
·       Industry and company knowledge
·       Organizational Change Management 
·       Financial Acument
·       Technical Acumen

Game Changers:
·       Adaptability
·       Collaboration & Teamwork
·       Continuous Improvement
·       Curiosity
·       Ingenuity
·       Tenacity 

Role Core Competencies
·       Functional
o   Portfolio, Program, and Project Support
o   Project Management
·       Leadership
o   Analytical Thinking
o   Decision Making
o   Influence and Negotiation
o   Relationship Management
·       Business
o   Planning, Organizing and Documentation
o   Problem Solving
·       Technical
o   Adaptive Communication
o   Agile Practices
o   Industry and company knowledge
o   Organizational Change Management
o   Technical Acumen
 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.