Technical Support Engineer, Trilogy

3 days ago

Bengaluru, Karnataka, India PradeepIT Consulting Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year


About the job

Accelerate your career with PradeepIT

PradeepIT is one of the largest, globally recognized IT Consulting firm to connect India's deeply vetted talent team to global customer.

Were headquartered in Bengaluru, Silicon Valley of India. PradeepITs customers include SAP Lab, Bosch, Rolls-Royce, Daikin, Daimler and J&J and hundreds of other Fortune 500 companies and fast-growing startups.

With continuous hard work and working remotely by choice, PradeepIT is certified as a Great Place to Work Trusted by leading brands and fortune 500 companies from around the world, we have achieved:

6+ Years of Experience

580+ Open source technology Consultant

120+ SAP Consultant

40+ Salesforce Consultant

60+ Adobe Consultant

100+ Mobility Consultant

890+ Clients in APAC, EMEA & USA

Our Beliefs

PradeepIT believes in connecting people across the globe and provide them an opportunity work on remotely. Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.


What You Will Be Doing

  • Solving complex customer problems that our AI bot was unable to help them with
  • Asking insightful questions that get to the root cause of the customers problem
  • Generating solutions using your product knowledge and our knowledge bases
  • Spending 25% of your time learning about new products, features, & solutions

What You Wont Be Doing

  • Getting bored answering simple questions for the same product each day
  • Working on easy or simple tickets, such as resetting passwords
  • Working alone and avoiding live customer interaction
  • Analyzing, writing, or debugging source code

Technical Support Engineer Key Responsibilities

  • Take ownership of support incidents and use all available resources and knowledge to resolve them
  • Consistently improve the quality of your work by internalizing the feedback and coaching you receive

Basic Requirements

  • Ability to communicate confidently with tech-savvy customers in fluent English
  • Experience troubleshooting and solving technical problems
  • Customer advocacy, empathy, and keen attention to detail

Nice-to-have Requirements

  • Experience in a technical support role covering enterprise software products
  • Bachelors degree in an IT-related field

  • Technical Support Representative

    5 days ago

    Bengaluru, Karnataka, India JazzHR Support Hiring Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Employ is looking for a Technical Support Specialist to join our team in our Bangalore office. This person will provide technical guidance and support to our business and customers.    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to...

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India Quest Global Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Requirements Job Summary:Is responsible for managing and executing technical support activities related to inspection, maintenance, and overhaul of aero engines. The role involves ensuring compliance with regulatory standards, developing repair schemes, troubleshooting engine issues, and supporting production teams to ensure timely and cost-effective...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Construction Technect Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionConstruction Technect is a global AI-driven platform that transforms the construction industry by connecting stakeholders across the entire value chain, including Marketplace, Project management, CRM, ERP, HRMS, and portfolio tools. Our platform enables merchants, architects, civil engineers, contractors, manufacturers, and project...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India INFORMATICA BUSINESS SOLUTIONS PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionINFORMATICA BUSINESS SOLUTIONS PRIVATE LIMITED is a company based in Bagmane Tech Park, C V Raman Nagar, Bangalore, Karnataka, India. The company is known for its dedication to delivering excellence in its field. Join a team that values innovation, dynamic growth, and high performance.Role DescriptionThis is a full-time on-site role for a...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India hurreh technologies Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Talent Bee Consulting Full time ₹ 1,44,000 per year

    Company Overview: Founded in 2015 we are a US-based Technology company, dedicated to the creation of pioneering & user-friendly cloud solutions for Engineers and unsolved Engineering problems. From the start of our journey, we have focused on digitally transforming conventional industries by delivering software that bring cost and time efficiency to their...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India CBNITS Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Roles and Responsibilities-Provide reactive technical support to customersProvide configuration review, troubleshooting and best practices to named customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely mannerProvide fault isolation and root cause analysis for technical issuesPublish Technical...

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India Broadcom Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description:Technical Support EngineerJob Description - Technical Support Engineer – VCFThe VMware Cloud Foundation (VCF) Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.With our flagship product VMware vSphere, and our industry-leading technologies...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Mphasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionRole:L2 Technical Support EngineerWho are we looking for?Level 2 Technical Support EngineerYears of experience needed -0 - 2years.Technical SkillsHands-on experience with Windows /Mac OS environmentsExcellent problem-solving and communication skillsHands-on experience with Windows /Mac OS environmentsGood understanding of computer systems,...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Are you in? Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the roleWe are looking for a Technical Support Engineer to strengthen our Engineering and Product Operations function. This role bridges the gap between our clients, third-party partners, and internal product teams. It is designed for individuals who thrive in troubleshooting technical issues, managing backend operational tasks, and ensuring seamless...