
Labour Claim Executive
2 weeks ago
Job Description – Labour Claim Executive (Mid-Range Products)
Position Title: Labour Claim Executive
Department: Service / Warranty
Location: Bhubaneswar, Mancheswar
Reports To: Service Manager / Warranty Head
Employment Type: Full-time
Experience Required: Minimum 5 years (Automobile Service/Warranty)
Eligibility Criteria:
· Minimum 5 years of experience in the automobile segment (technical background preferred).
· Good knowledge of computers and online portals.
· Experience in reporting and documentation.
· Strong communication and coordination skills.
Roles & Responsibilities:
· Raise failure details in the JCB TechWeb portal accurately and on time.
· Coordinate with Service Engineers regarding machine failure modes and capture required information.
· Collect and verify necessary data from Service Engineers, including machine photos, Hour Meter Reading (HMR), and Service Visit Report (SVR).
· Prepare and submit labour claims to JCB with complete and correct supporting documentation.
· Ensure daily target of 8–10 claims is met (approx. 200 claims per month covering both BHL & HL products).
· Assist in managing the projected 1,000 claims for BHL and 1,500 claims for HL as provided by JCB.
· Maintain proper records and reports of claims submitted, pending, and approved for management review.
· Highlight discrepancies or repeated failure modes to the Service Manager for corrective action.
· Ensure adherence to JCB guidelines, quality standards, and timelines in claim processing.
Key Skills Required
· Strong technical knowledge of automobile/service industry.
· Good computer proficiency (MS Office, web portals, reporting tools).
· Eye for detail and accuracy in documentation.
· Good communication and coordination skills with service teams.
· Ability to work under targets and timelines.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
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