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Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)
· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
· 2+ years of ServiceNow Development/Admin Experience is mandate
In order to be successful in this role, we need someone who has:
· Demonstrated creative problem-solving approach and strong analytical skills
· Must be proficient with analyzing log files and standard debugging concept.
· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
· Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
· Experience troubleshooting web application
· Experience in troubleshooting Java Script Code.
· Excellent communication skills (verbal and written)
Skills
Advantageous skills
· Previous experience in ITSM Implementation
· Experience providing SaaS support is desirable.
Education
- Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)
- 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
- 2+ years of ServiceNow Development/Admin Experience is mandate
