Team Manager

2 days ago

Charu Market Kolkata, India Alpha Enterprises Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description: Team Manager - Debt Recovery

Overview

We are seeking a highly motivated and experienced Team Manager to lead our Debt Recovery team. The ideal candidate will possess strong leadership abilities, a proven track record in debt collection, and the skills to drive team performance and ensure compliance with regulatory standards. Experience in managing and mentoring a team is essential.

  • Key ResponsibilitiesTeam Leadership & Management:
  • Lead, mentor, and motivate a team of Debt Recovery Officers to achieve individual and team collection targets.
  • Conduct regular one-on-one meetings, performance reviews, and coaching sessions to ensure continuous skill development.
  • Manage shift schedules, attendance, and workflow to ensure optimal team productivity and coverage.
  • Handle complex escalations and resolve customer/debtor complaints effectively and compliantly.
  • Performance and Strategy:
  • Monitor key performance indicators (KPIs) and collection metrics daily, identifying trends and areas for improvement.
  • Develop and implement effective collection strategies and best practices to maximize recovery rates.
  • Prepare and present regular performance reports to senior management.
  • Compliance and Quality:
  • Ensure all team activities comply with relevant legal frameworks, internal policies, and ethical debt recovery practices.
  • Conduct quality checks on calls and communication to maintain high standards of professionalism and compliance.
  • Stay updated on regulatory changes impacting debt recovery operations.
  • Required Qualifications & Experience
  • Proven Experience: experience in debt collection/recovery, with at least [2] years in a team lead or management role.
  • Expertise: In-depth knowledge of debt recovery processes, negotiation techniques, and legal requirements.
  • Team Management Skills: Demonstrated ability to manage, train, and inspire a high-performing team in a target-driven environment.
  • Communication: Excellent verbal and written communication, negotiation, and interpersonal skills.
  • Technical Proficiency: Proficient in using collection software and MS Office Suite (especially Excel).
  • Preferred Qualifications Possession of a Debt Recovery Agent (DRA) Certificate from a recognized institution will be highly preferred.
  • Experience managing teams in a Call Centre/BPO environment.
  • A Bachelor's degree in Finance, Business Administration, or a related field.

Why Join Us?

We offer a challenging and rewarding environment where your leadership skills will directly impact our success. You will receive a competitive salary, performance bonuses, and opportunities for professional growth.

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