Assoc Mgr Payroll Tax

Job Summary:

UKG is seeking a client-driven and highly energetic individual to join our Payroll Services Team. Payroll Services strives to deliver exceptional quality service while providing payroll processing, money movement, and tax services to our clients using the UKG Ready system. As part of the Ready Payroll Services Operations Team, the Associate Manager leads our team of tax professionals overseeing daily balancing and tax payment activities, timely preparation and remittance of tax returns, coupons, and amended tax returns for our client base, development and implementation of best practices and leadership of the tax department to ensure internal and external client satisfaction

Duties and Responsibilities May Include:

Develop strong relationships and alignment with our internal partners

Ensure that all daily team activities within the Payroll Services Tax Team are completed timely and accurately

Drive effective quality assurance processes across teams to ensure compliance with all applicable regulations and positive client experience

Generate operational metrics to provide visibility to team workload and support effective resource management and forecasting for growth

Develop, coach, and mentor team members on performance goals, team development, allocation of resources, and the establishment and adherence to policies, processes, and procedures.

Establish clear roles and responsibilities with team members for maximum efficiency in collaborating with clients and with other internal business partners

Champion process improvement initiatives that enhance quality, service, and performance

Allocate resources to projects to optimize productivity and client satisfaction while driving opportunities for team and individual development

Provide technical and supportive guidance to team members and assist the team to overcome obstacles.

Support effective team management of Salesforce cases, assisting with client escalation concerns as needed

Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment

Manage projects in an organized, initiative-taking, and independent manner to meet all required time frames and commitments

Establish, measure, and evaluate performance objectives related to corporate goals that drive short- and long-term strategic initiatives that enhance the success of the business

Work with Senior Management to meet business goals and develop and monitor department budget

Required Qualifications:

Highly motivated and collaborative

Management experience

Strong problem-solving and conflict-resolution skills

Excellent oral and written communication skills

Excellent customer service skills

Proficient with Microsoft Office applications (Word, Excel, PowerPoint)

Bachelors degree in business, Accounting, Finance, Computer Science or a related field or equivalent work experience

Ability to troubleshoot complex problems with tools and software team uses regularly

Previous experience with US Payroll processing and/or Tax management products

Overall Experience should be around 8 to 12

5+ years of team leading or supervisory experience leadership role

Preferred Qualifications:

5+ years experience leading teams with well-defined deliverables

Proven ability to develop and mentor subordinates

Comprehensive understanding of payroll processes, calculations, and compliance

Demonstrated ability to develop and implement processes, procedures, and systems

Experience collaborating directly with customers using various communication methods including phone, email, MS Teams/Zoom and PowerPoint

Previous experience with Mastertax or similar tax processing software

Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)