Global Product Customer Support Professional US Shift
1 week ago
Main duties include:
- Responsibility for providing solutions/workarounds to customers problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
- Supporting customers from a wide range of countries.
- Providing product and installation consultancy, remotely or onsite.
- Willingness to work beyond working hours when required.
Requirements:
- Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.
- Excellent written and verbal English skills
- 2-4 years of Experience with support for enterprise application systems/big and complicated systems.
- Ability to work under pressure and provide solutions within the application itself and in the technical environment
- High computer technical skills knowledge of operating systems & databases (advantages) with the ability to understanding applications logs.
Advantages:
- SQL knowledge
- Experience working with financial banking systems
- Web Servers knowledge
- Please note: All work is conducted in English.
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