End User Support Technician

3 days ago

INDMumbaiEquifax Credit Information Services, India Equifax Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Synopsis of the role

The Junior EUC engineer will be responsible for asssiting with hardware and software incidents. Providing IT equipment to new starters.

What you'll do

  • Assist with Technical Support to walk up customers at a TechBar.

  • Contribute with Installation of End User Computing devices in offices and cubes.

  • Deliver new equipment (laptops & accessories) within agreed service levels.

  • Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.

What experience you need 

  • 0-2 years of experience in the role

  • Associate's degree in a relevant field is strongly preferred or equivalent experience

  • Basic knowledge of IT Fundamentals

  • Cloud Certification Strongly Preferred

What could set you apart

An ability to demonstrate successful performance of our Success Profile skills, including:

  • Collaboration - Able to partner and collaborate with local team members 

  • Computer and Software Skills - Able to understand and explain technical issues with clarity

  • Customer Technical Support - Able to explain technical issues with clarity

  • Initiative - Is able identify common technical issues

  • Technical Advising and Consulting - Able to execute technical tasks from senior team members

  • Troubleshooting - Ability to resolve single user incident solutions

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference

Primary Location:

IND-Mumbai-Equifax Credit Information Services

Function:

Function - Tech Engineering and Service Ops

Schedule:

Full time

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