Head of Customer Relations

2 days ago

Greater Chennai Area, India FLSmidth Full time ₹ 1,80,000 - ₹ 2,50,000 per year

We are seeking a dynamic
Head of Customer Relations
to lead our customer engagement and demand planning efforts across
Central Asia and India
. This role is critical in building trusted partnerships with key customers while ensuring smooth alignment between commercial, operational, and service functions.

What you'll do

  • Drive customer engagement strategies, acting as a trusted partner for strategic accounts in Central Asia & India.
  • Align customer demand with regional sales goals, global business centers (GBCs), and service line management.
  • Ensure smooth coordination across sales, service, and operations to meet evolving customer needs.
  • Translate customer insights into actions that improve reliability, performance, and service delivery across the mining equipment lifecycle.
  • Oversee contracts with Sales throughout their lifecycle (creation, negotiation, execution, monitoring, renewal/termination).
  • Lead and develop a high-performing regional team, fostering collaboration and customer focus.

What you bring

  • Degree in Business, Engineering, Supply Chain Management, Contracts Management, or related field.
  • 5–10 years of customer-facing experience in B2B operations or supply chain (mining or heavy industry preferred).
  • Proven relationship-building skills and ability to influence at all organizational levels.
  • Strong analytical and problem-solving mindset, with proficiency in Excel, PowerPoint, and reporting tools.
  • Familiarity with PDM, ERP, and CRM systems.
  • Excellent presentation and communication skills.
  • Track record of growing and engaging teams.
  • Willingness to travel extensively across Central Asia & India.

Why join us?

This is a unique opportunity to shape customer engagement in one of the most dynamic regions in the mining industry. You will play a pivotal role at the intersection of customer relations and operational excellence, ensuring our customers in Central Asia and India receive world-class service and long-term value.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit

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