Head of Retail

2 days ago

Greater Delhi Area, India Shrofile Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Head of Retail Operations

About the Role

We are hiring on behalf of our client for a senior leadership role in retail operations. The Head of Retail Operations will be responsible for driving business growth, ensuring operational excellence, and delivering exceptional customer experiences across a multi-city retail network. This is a strategic role requiring strong leadership, analytical thinking, and the ability to integrate physical and digital retail journeys.

Key Responsibilities

Strategic & Operational Leadership

  • Lead end-to-end retail operations across multiple locations.
  • Drive sales growth, profitability, and efficiency while maintaining high brand standards.
  • Develop and implement localized retail strategies aligned with market and consumer insights.

Customer Experience & Brand Excellence

  • Elevate in-store experiences to reflect the client's premium positioning.
  • Utilize data and analytics (footfall, customer behavior, buying trends) to optimize layouts, merchandising, and staffing.

Profitability & Process Excellence

  • Manage inventory, operational costs, and store KPIs to achieve revenue and margin goals.
  • Standardize processes and strengthen controls for operational efficiency.

Team Development & Leadership

  • Build, mentor, and manage high-performing retail teams across regions.
  • Foster a culture of accountability, innovation, and customer-centricity.

Omni-Channel & Digital Integration

  • Collaborate on digital retail strategies to create seamless offline and online customer experiences.
  • Leverage CRM and analytics tools for personalization, loyalty programs, and operational insights.

Qualifications & Experience

  • 12–18 years of experience in retail operations leadership, preferably in
    luxury Indian fashion designer brand.
  • Proven track record of managing multi-city retail networks and achieving business growth.
  • Strong expertise in
    data-driven decision-making and retail analytics
    .
  • Prior experience in team leadership, operational excellence, and customer experience management.
  • MBA or equivalent qualification from a reputed institution preferred.

Core Competencies

  • Strong leadership and strategic thinking with execution focus.
  • Excellent communication and stakeholder management skills.
  • Customer-first mindset with an eye for detail in retail experiences.
  • Agile, adaptable, and capable of working in a dynamic, fast-paced environment.

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