International Voice

20 hours ago

Pune, Maharashtra, India Tata Consultancy Services (TCS) Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Knowledge/Experience:

  • Experience in an inbound Customer service environment (Contact Center/Call Center – MUST and Avoid credit card operations)
  • Commercial banking understanding/ experience or Treasury Management experience is preferable.

Qualification: Graduates only

Job Description: (Below JD is for Treasury Management, but candidates with International Banking background working in VOICE process will be suitable for this role)

  • Assist customers via the inbound calls received for account requests/ inquiries:

  • Payment related queries:

  • Remote deposit capture

  • Payment Center

  • Positive Pay: Check positive pay, ACH positive pay, reverse positive pay

  • Business Account Closure

  • ACH & Wire:

  • ACH deletion/ reversals

  • Wire PIN acknowledgement

  • ACH & Wire inquiries

  • ACH return/ settlement

  • Wire limit change

  • Add user to Payment Centre

  • Add/ remove accounts
  • Account maintenance
  • Meet required criteria for call quality standards
  • Maintain customer relations with a high degree of internal and external customer service.
  • Possess effective problem-solving skills to ensure timely problem recognition and resolution.
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
  • Recording and updating customer information via the organization's internal systems.
  • Resolving customer queries at first point of contact.
  • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
  • Ensure call handling and service quality is maintained

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Analyst

Job Id

376273

Desired Skills

General Banking

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

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