International Voice Process

1 week ago

Pune, Maharashtra, India Tech Mahindra Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

US International Voice Process

We're hiring US International Voice Process (WFO)

Responsibilities and Duties

  • Provide customer support via phone calls for international customers, in English languages. Resolving customer queries and requests.
  • Manage customer expectations and ensure customer satisfaction.
  • Document customer interactions for review and follow-up.
  • Utilize computing and technical expertise to respond to customer inquiries.
  • Regularly review customer feedback and take measures to improve customer service.
  • Inform customers on the steps to follow to exploit services of the company.

Job Brief

  • Handle customer's problems, enquires, and complaints in a professional and timely manner.
  • Provide support to customers in multiple languages via phone, email, or chat.
  • Recognize and refer potential complaints that require support from supervisors.
  • Ensure that customer queries are addressed in a timely and accurate manner.
  • Regularly update customer database with accurate information.

Qualification and Experience

  • Any Graduate Fresher.
  • 12th pass with at least 6 months of experience in BPO (customer service).

Shift and Allowances

  • 5 Days working, 2 days' rotational week off- US rotational Graveyard shifts, split week off. 9.5 Hours shift (including 1 hr. break).
  • Both side cab service if address is covered in our transport boundary
  • Age Limit - 40 Yrs. old max
  • Login Window is 11:30PM TO 5:30AM During daylight saving, normally 12:30AM to 6:30AM

Interview Round

  • HR Round
  • OPS Round
  • Pearson Voice Versant

Work Location

  • Commerzone IT Park, Yerwada, Pune.

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