ERP Functional Analyst
7 days ago
About Role:
The ideal candidate will be responsible for supporting business process improvements, ensuring data integrity, and acting as a liaison between stakeholders and technical teams.
Job Location: Surat
Office Hours: 09:30 am to 7 pm
Experience: 1+ Years
Roles and Responsibilities:
· Provide First-Level Support: Handle incoming support requests related to Odoo ERP, addressing issues and resolving them promptly.
· Odoo Configuration: Assist in configuring Odoo modules according to user needs and business requirements.
· Issue Troubleshooting: Identify, analyze, and resolve system issues, bugs, and errors reported by end-users.
· System Documentation: Maintain proper documentation of issues, solutions, and best practices for future reference.
· User Training: Conduct training sessions to ensure users understand how to effectively use the software.
· Collaborate with Cross-Functional Teams: Work closely with development, functional, and business teams to identify root causes of issues and ensure continuous improvements.
· Monitor System Performance: Regularly monitor system performance, optimize workflows, and suggest enhancements for better user experience.
· Upgrades & Testing: Assist in system upgrades, module updates, and testing of new features.
· Client Interaction: Communicate with clients and stakeholders, providing technical assistance and functional guidance as needed.
· Documentation: Maintain detailed records of support requests, resolutions, and system modifications.
Education/Qualification (if any Certification):
· A bachelor's degree in IT, computer science or a related field.
Skills:
· Communication and interpersonal skills
· Time management and Task organizational skills
· Familiarity with SQL or reporting tools, and ERP customization/configuration.
· Problem-solving skills
· Analytical skills
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Work Location: In person
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