Technical Support

2 days ago

Greater Nashik Area, India ECS | Enterprise Change Specialists Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary
We are looking for a skilled Contact Center Technical Support Engineer with deep expertise in contact center technologies to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management, and conversational AI. The engineer will work closely with cross-functional teams to maintain high system performance, support configuration and customization, and ensure compliance with security standards.

Must Have Skillsets (Mandatory)

  • Technical Expertise: Proficiency in contact center technologies, including IVR, conversational AI bots, quality management, recording, workforce management, and PCI compliance.
  • Troubleshooting and Maintenance: Strong skills in diagnosing and resolving system issues, performing root cause analysis, conducting system health monitoring, and performing routine software updates and patches.
  • System Configuration: Experience with IVR configuration and customization, and validating solution designs with system architects.
  • Cloud Platforms: Familiarity with AWS, Microsoft Azure, and cloud application architecture, including microservices, Kubernetes, and Docker.
  • Communication Skills: Strong verbal and written communication skills, with the ability to collaborate effectively across teams.

Good To Have Skillsets (Optional)

  • Networking and Security: Knowledge of VOIP, SIP, messaging, carrier infrastructure, networking, and security.
  • Data Analysis: Experience in data analysis within contact center environments, including proficiency in data analysis tools like Excel, SQL, Power BI, and Tableau.
  • Automation: Knowledge of scripting languages such as Python and JavaScript for automation.
  • Industry Experience: Prior experience in the airline industry or working within high-volume contact centers.

Qualifications And Experience

  • Education: Bachelor's degree in IT, Computer Science, or a related field.
  • Certifications: Genesys Certification or relevant training (Cloud or Engage preferred).
  • Experience: Proven experience in contact center technical support, data analysis, and cloud environments.
  • Professional Attributes: Strong analytical and problem-solving skills, ability to handle multiple priorities in a fast-paced environment, and a collaborative mindset for cross-functional work.

  • Technical Support Engineer

    2 days ago

    Greater Ahmedabad Area, India Thyra Drives & Control System Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionTHYRA, established in 2021, is a rapidly growing automation company operating across various states in India, including Gujarat, Rajasthan, Haryana, Punjab, Uttar Pradesh, Maharashtra, and Madhya Pradesh. The company specializes in the sales and service of industrial automation products and solar drives, offering solutions such as AC...

  • Technical support Engineer

    2 days ago

    Greater Kolkata Area, India Sprinto Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Sprintois a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of250+ employees& helping 2000+ Customersacross75+ Countries. We are funded by top...

  • Application Support

    2 days ago

    Greater Nashik Area, India ECS | Enterprise Change Specialists Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryWe are looking for an experienced Oracle Flexcube (FCUB) Application Support Consultant to provide end-to-end support for core banking solutions. The role involves handling production support, UAT cycles, system enhancements, and new requirements through web services, APIs, and application development. The consultant will ensure seamless...

  • Teammate+ Technical Support Executive

    1 day ago

    Greater Chennai Area, India HTC Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The RoleWe are looking for Teammate+ RSA Archer with5+ yearsof expertise to provide technical application support and maintenance for theTeammate+, RSA Archer and audit platform, with additional responsibilities supporting data integration and infrastructure remediation.RequirementsHands-on experience with Teammate+, RSA Archer or similar audit...

  • Senior Technical Engineer

    2 days ago

    Greater Nashik Area, India ECS | Enterprise Change Specialists Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryWe are seeking a Senior Technical Engineer to lead the technical delivery, validation, and production operations of BOT solutions (ChatBOT, EmailBOT, VoiceBOT). The role involves designing, developing, integrating, and maintaining customer-facing BOT journeys by leveraging advanced AI technologies. The candidate will collaborate with vendors and...

  • Technical Support Expert

    13 hours ago

    Nashik, Maharashtra, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title: Technical Support Professional We are seeking a highly skilled and motivated Technical Support Professional to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to our clients. Responsibilities: 

  • Technical Support Specialist

    3 days ago

    Nashik, Maharashtra, India beBeesupport Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical staff, you will be responsible for providing expert technical support and assistance to our clients.The ideal candidate will have a strong background in computer systems and networks, with experience in...

  • Technical Support Expert

    2 days ago

    Nashik, Maharashtra, India beBeeSpecialist Full time ₹ 10,80,000 - ₹ 1,52,32,000

    Technical Support SpecialistWe are seeking an experienced technical support specialist to provide expert-level assistance in the maintenance and troubleshooting of our systems. This role requires a high degree of technical expertise, as well as excellent communication skills to effectively collaborate with internal stakeholders.Key Responsibilities:Provide...

  • IT Technical Support Specialist

    6 days ago

    Nashik, Maharashtra, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

    We are looking for a talented IT professional to join our team as a technical support specialist.Job SummaryThis role involves providing expert technical assistance and support to employees and infrastructure in Nashik. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a commitment to delivering timely and...

  • Technical Support Manager

    2 weeks ago

    Nashik, Maharashtra, India Antal International Full time

    A leading MNC specializing in advanced antifreeze coolants and heat transfer fluids for automotive and industrial sectors is looking for a Technical Support Manager to join their team in India Candidates must have strong expertise in coolant technology, with prior experience in the coolant manufacturing industry being highly preferred.What You'll Do:Act as a...