
ServiceNow ITOM Developer – Event Management
2 weeks ago
Experience: 3+ years
Notice Period: Immediate
Location: Bangalore (Primary), Hyderabad (Secondary) – Hybrid
Shift Timing: EST
Key Responsibilities:
- Design and configure ServiceNow Event Management including alert rules, event mapping, and deduplication logic
- Develop correlation rules to suppress noise, - link related events, and auto-resolve incidents where applicable
- Integrate ServiceNow Event Management with monitoring tools such as SolarWinds, Dynatrace, Splunk, etc.
- Configure Connector Instances and troubleshoot MID Server issues for seamless data flow
- Collaborate with CMDB and Discovery teams to ensure accurate event-to-CI mapping
- Integrate Service Mapping with Event Management to enrich alert context and improve incident response
- Work closely with Incident and Problem Management teams to streamline alert-to-incident workflows
- Build custom dashboards and reports to visualize event trends and system health
- Provide ongoing support and troubleshooting for ITOM solutions
- Ensure compliance with ServiceNow best practices, security standards, and governance policies
- Contribute to automation initiatives across ITOM modules including Discovery, Service Mapping, Cloud Management, and AIOps
Required Skills & Experience:
- 3–6 years of ServiceNow development experience, with 2+ years in ITOM Event Management
- Strong understanding of ServiceNow ITOM architecture including Discovery, Service Mapping, and CMDB
- Expertise in configuring Event Rules, Alert Rules, Alert Management, and Correlation Rules
- Proven experience integrating ServiceNow with enterprise monitoring tools
- Proficiency in JavaScript, Glide APIs, Flow Designer, and IntegrationHub
- Familiarity with CMDB CI classes and data modeling
- Strong troubleshooting skills for MID Servers, event connectors, and third-party integrations
- Experience with Performance Analytics for Event Management
- Solid grasp of ITIL processes (Incident, Problem, Change)
- Excellent communication, documentation, and collaboration skills
Preferred Certifications & Bonus Skills:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITOM (Event Management / Discovery / Service Mapping)
- Experience with AIOps / Predictive Intelligence in ServiceNow
- Knowledge of cloud monitoring tools like AWS CloudWatch, Azure Monitor, GCP Operations
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: Up to ₹155,500.00 per month
Work Location: In person
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