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ServiceNow ITOM Developer – Event Management

2 weeks ago

Bengaluru, Karnataka, India Jyotirgamay Solutions Pvt Ltd Full time ₹ 18,70,000 - ₹ 37,00,000 per year

Experience: 3+ years

Notice Period: Immediate

Location: Bangalore (Primary), Hyderabad (Secondary) – Hybrid

Shift Timing: EST

Key Responsibilities:

- Design and configure ServiceNow Event Management including alert rules, event mapping, and deduplication logic

- Develop correlation rules to suppress noise, - link related events, and auto-resolve incidents where applicable

- Integrate ServiceNow Event Management with monitoring tools such as SolarWinds, Dynatrace, Splunk, etc.

- Configure Connector Instances and troubleshoot MID Server issues for seamless data flow

- Collaborate with CMDB and Discovery teams to ensure accurate event-to-CI mapping

- Integrate Service Mapping with Event Management to enrich alert context and improve incident response

- Work closely with Incident and Problem Management teams to streamline alert-to-incident workflows

- Build custom dashboards and reports to visualize event trends and system health

- Provide ongoing support and troubleshooting for ITOM solutions

- Ensure compliance with ServiceNow best practices, security standards, and governance policies

- Contribute to automation initiatives across ITOM modules including Discovery, Service Mapping, Cloud Management, and AIOps

Required Skills & Experience:

- 3–6 years of ServiceNow development experience, with 2+ years in ITOM Event Management

- Strong understanding of ServiceNow ITOM architecture including Discovery, Service Mapping, and CMDB

- Expertise in configuring Event Rules, Alert Rules, Alert Management, and Correlation Rules

- Proven experience integrating ServiceNow with enterprise monitoring tools

- Proficiency in JavaScript, Glide APIs, Flow Designer, and IntegrationHub

- Familiarity with CMDB CI classes and data modeling

- Strong troubleshooting skills for MID Servers, event connectors, and third-party integrations

- Experience with Performance Analytics for Event Management

- Solid grasp of ITIL processes (Incident, Problem, Change)

- Excellent communication, documentation, and collaboration skills

Preferred Certifications & Bonus Skills:

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Implementation Specialist – ITOM (Event Management / Discovery / Service Mapping)

- Experience with AIOps / Predictive Intelligence in ServiceNow

- Knowledge of cloud monitoring tools like AWS CloudWatch, Azure Monitor, GCP Operations

Job Type: Contractual / Temporary

Contract length: 12 months

Pay: Up to ₹155,500.00 per month

Work Location: In person