Mobile Support Specialist L2

2 weeks ago

Bengaluru East Karnataka, India Excis Compliance Full time US$ 90,000 - US$ 1,20,000 per year

WE'RE HIRING FOR AN L2 MANAGEMENT MOBILE SPECIALIST AT BANGALORE
Excis is a global IT support leader globally, driven by innovation and collaboration.  The Mobile Management Specialist will be responsible for managing and supporting mobile devices within the organization. This role involves troubleshooting, configuring, and maintaining mobile devices to ensure optimal performance and security. The specialist will also provide technical support to end-users and collaborate with other IT teams to enhance mobile device management processes.

What You'll Do
Provide expert technical support, troubleshooting, and configuration for mobile devices, desktops, laptops, and software applications (iOS, Android, Windows OS, MS Office, O365, SharePoint), ensuring prompt resolution of hardware, software, and network issues.

Monitor, manage, and remediate issues with MDM solutions (such as Microsoft Intune, AirWatch, MobileIron), maintain asset security and compliance, and escalate complex incidents via ServiceNow to appropriate IT teams as required.

Deliver high-quality customer service through multiple channels (voice, email, chat), maintain strong case ownership, collaborate with cross-functional IT teams, and support shift leadership, with a focus on process improvement, SLA adherence, and 24x7 operational excellence.

What You Need

  • Over 3 years of experience in IT technical support roles, with a strong focus on Mobile Device Management (MDM).
  • Hands-on expertise in configuring, securing, and managing mobile devices using:
  • Microsoft Intune
  • AirWatch
  • MobileIron

Skilled In

  • Enforcing compliance policies
  • Asset tracking

Proficient In Operating Systems

  • Windows OS
  • iOS
  • Android

Experienced With Enterprise Tools

  • Microsoft 365
  • ServiceNow
  • SCCM
  • Remote support platforms: Bomgar, GoToAssist

Educational & Professional Certifications

  • Bachelor's degree in IT
  • ITIL Foundation certification (v2/v3/v4)

Why Join us?
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Bangalore and be at the forefront of IT Mobile Management

  • Associate Sme

    1 week ago

    Bengaluru, Karnataka, India Microland Full time

    **Required Skills**: Behavioral | Aptitude | Communication Technology | Mobile Device Management (MDM) Tools | Microsoft Intune Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite Behavioral | Aptitude | Information Processing Domain | IT in Banking | Customer Support **Education Qualification**: Any...

  • Associate Sme

    1 week ago

    Bengaluru, Karnataka, India Microland Full time

    **Required Skills**: Technology | Mobile Device Management (MDM) Tools | Microsoft Intune Process | IT Service Management | Managing Change Behavioral | Aptitude | Information Processing Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite Process | IT Service Management | Incident Management Domain | IT in Banking | Customer...

  • L2 Support

    4 weeks ago

    Bengaluru, Karnataka, India LogiCoy Full time

    L2 Support for our Healthcare products. Responsibilities debug issues, answer client queries on product, Monitor and Suport product availability Qualifications 2+ years of L2 Support experience. Experince using tools like SOAP UI, Postman etc for testing APIS, etc. Basic knowledge of Linux, SQL, shell scripts. Eager to learn new products. Open to...

  • Payments Production Support

    2 weeks ago

    Bengaluru, Karnataka, India growel softech Full time

    Job Skill: - Payments Production support - L2 (IT Production Support + Payment Domain / Banking domain experience ) Location - Bangalore Grade - C1 /C2 Experience: - 6 to 12 yrs Budget: - 24 LPA Experience: - Immediate to 30 Days 1 JOB TITLE - PRODUCTION SUPPORT-L2- PAYMENTS 5 PRINCIPAL ACCOUNTABILITIES KEY PERFORMANCE INDICATORS

  • Production Support

    5 days ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Hiring For: Production Support - L2 Support Job Description - Location: Bangalore Experience: 5 - 9 years Required Skill Set: Must Have - Capitalmarket - Domain expert CapitalMarkets (FI, FX, EQ, Commodities..etc) < Product : Calpyso, Murex)PL, SQL, Autosys,.Net,C#,ASP.Net, Java, Oracle,Sql Server, Unix/Linux, Python Good To Have -...

  • Technical Support Engineer L2

    2 weeks ago

    Bengaluru, Karnataka, India Expertrons Delhi Full time US$ 90,000 - US$ 1,20,000 per year

    Job Title: Technical Support EngineerAbout IMeritiMeritis a global leader in AI data solutions, trusted by the world s most innovative companies to powermission critical AI solutions. From autonomous mobility to medical AI, agriculture, geospatial, andbeyond, we transform unstructured data into structured intelligence at scale. Our...

  • Technical Support Engineer L2

    1 hour ago

    Bengaluru, India Expertrons Delhi Full time

    Job Title: Technical Support EngineerAbout IMeritiMeritis a global leader in AI data solutions, trusted by the world s most innovative companies to powermission critical AI solutions. From autonomous mobility to medical AI, agriculture, geospatial, andbeyond, we transform unstructured data into structured intelligence at scale. Our...

  • L2 IT Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Resillion Full time

    **Company Description** **_ Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media...

  • Technical Support Specialist L2

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000

    Job Title: Technical Support Specialist L2Overview:We are seeking a skilled and experienced Technical Support Specialist to join our team. This is an exciting opportunity for individuals who are passionate about providing exceptional technical support to clients.As a Technical Support Specialist, you will be responsible for troubleshooting and resolving...

  • Support Engineer L2

    4 days ago

    Bengaluru, Karnataka, India Ubq Technologies Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionUbq Technologies Pvt. Ltd., based in Bangalore, is a VC-funded private limited company founded in February 2006. With a mission to make technology simple, scalable, and affordable, Ubq specializes in delivering cloud-based IT solutions for the healthcare and retail/distribution sectors. Ubq's solutions are designed to reduce the Total Cost...