Associate Sme

2 weeks ago

Bengaluru Karnataka, India Microland Full time

**Required Skills**:
Technology | Mobile Device Management (MDM) Tools | Microsoft Intune
Process | IT Service Management | Managing Change
Behavioral | Aptitude | Information Processing
Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite
Process | IT Service Management | Incident Management
Domain | IT in Banking | Customer Support
Behavioral | Aptitude | Communication

**Education Qualification**:
Any Graduate

**Certification Mandatory / Desirable**:
Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD-101)

Details:
1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure
2. Plan and execute upgrades, projects defined by customers
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the projects
5. Manage and lead team of L1/L2

Technical Skills:
Mobility:

- Complete hands-on experience on implementing and managing on-premises/cloud mobility solutions; Intune, AirWatch, XenMobile, MobileIron etc.,

Application packaging and publishing:

- Define and execute Windows 10 feature upgrades through Intune

LDAP:

- Active Directory and Azure Active Directory user administration
- Directory Sync from AD to AAD
- Authentication protocols

End-User:

- Outlook Mobile clients on both iOS and Android platforms
- Teams/OneDrive/BOX mobility clients
- Device Enrolments, remote full and partial wipe
- Device compliance checks

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