Technical Support Engineer

22 hours ago

Pune, Maharashtra, India Michelin Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Technical Support Engineer

Operating Systems: Proficiency in Windows and Linux
Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components.
Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues.
Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks
Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies
Database Management: Basic knowledge of SQL and database management systems
Interpersonal Skills

Customer Service: Strong communication skills to explain technical issues to non-technical users
Problem-Solving: Analytical skills to diagnose and resolve issues efficiently
Time Management: Ability to prioritize tasks and manage time effectively
Team Collaboration: Working well with other team members and departments
Adaptability: Willingness to learn new technologies and adapt to changing environments
Additional Skills

Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures
Security Awareness: Understanding of basic cybersecurity principles to protect systems and data
Benefits:

Career development and training opportunities.
Friendly, collaborative work environment with opportunities to make an impact.
Qualifications:

Bachelor's degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience.
English fluent (B2 – C1)
Missions:

Perimeter: All Business application Worldwide in production.
Resolve incident in a short time to give to the Business the best Quality.
To work transversely with other service lines and business entities to meet the key performance indicators.
Continuous improvement by participating to Problem management.
The main activities are:

Contribute to incident resolution, service request completion and Change implementation
Participate to patching activities
Collaborate with other service in Michelin DOTI organizations including external partners.
Shift Structure:

The support team operates 24/7, with shifts organized to ensure continuous coverage.
Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts.
Flexibility to work weekends and holidays as part of the shift rotation is required.

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