Engagement Manager

Engagement Manager

About the team

The role is within the Custom Market Research (CMR), whose aim is to deliver market research solutions, comprising PMR (Primary Market Research) using RWD (Real World Data), analytics and other IQVIA solutions to generate relevant insights for clients with patients and HCPs. Our team:

• Uses Connected Intelligence to bring together IQVIA's unique strengths, providing clients with more holistic, agile, and relevant insight generation.
• Effectively combines different sources of data and using leading edge PMR techniques and capabilities to generate research, which is actionable, going beyond insight generation to show how to understand and influence prescriber and patient behaviour.

Role Summary

• People with 10+ years' experience in team and people management, client-facing roles, who can lead a team of 20-30 members, while delivering client ready deliverables
• Lead the delivery team of AH CMR in GDC for a key client in US to support their Pharma Franchise Commercial strategy team for various requirements of Market Intelligence
• Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues, and acting as the trusted advisor to clients on a project basis
• Will be responsible to manage team productivity and team performance, ensure quality control, manage team risks, and troubleshoot as needed
• Play a key role in coaching the team and supporting the developing of up-and-coming talent
• Full responsibility for quality overview and to ensure deliverables are client ready

Contribute to the development of client focused methodologies and logical story boarding for high quality solutions to client questions through (a)Use of domain knowledge, (b) rigorous secondary market research and (c) business analytical tools Author review and manage high quality white papers and reports. Undertake critical review of deliverables/reports developed by Associate Consultants and provides inputs from sense check, client focus and strategic perspectives Provide additional insights and interpretation of data to enable appropriate resolution of business questions and/ or issues Contribute to team development through trainings and mentoring Take independent responsibility for complex feasibilities projects / deliverables Develop marketing collaterals, white papers, thought leadership reports and new offerings aimed at increasing the visibility of and business for the team Proactively continues to develop advanced leadership/people management through participation in online webinars, newsletters, participation and delivery of knowledge sharing sessions. Develop growth path for individual contributors and mentor the team to deliver higher performance Identify and pursue potential newer areas of growth and expansion – newer stakeholders and new offerings

Responsibilities:

• Lead the delivery team of AH CMR in GDC for a key HQ client in US, deploying the right delivery resources
• Senior team lead to manage a dedicated team of 10 SC/Cs across for various requirements of Market Intelligence
• Coaching the AH CMR GDC junior team members
• Manage team productivity and team performance, ensure quality control, manage team risks and troubleshoot as needed
• Taking a leadership role in implementing AH CMR business vision and objectives, and support the development of the business
• Quality control and overview and to ensure deliverables are client ready

Must-have skills:

• Team management and team leadership skills
• Degree with an interest in Marketing/Market Research, communication, or life sciences
• Previous work experience of at least 10 years in client-facing roles in consultancy and market research. Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level
• Exceptional communication skills both at the written and oral level
• Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, PowerPoint)
• High skills of interpretation and analysis (quantitative, qualitative and integration of different sources of data assets) - This would include thinking through the client business issue, adding the right context to the request (therapy area, business issue etc.) and developing a tailored, innovative solution to address the clients' business objectives
• The preferred candidate will be creative, client/objective focused, open minded, autonomous and at the same time have great team spirit

Good to have skills:

• Preferential consideration will be given to candidates with experience in carrying out consulting projects in the pharmaceutical area
• Experience in designing/ developing analytics solutions – articulate client issue to a workable solution
• Experience in dashboard building.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at