Call Center Agent

5 days ago

Delhi, Delhi, India Astroscience Technologies Pvt. Full time ₹ 1,92,000 - ₹ 2,52,000 per year

We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner
  • Make outbound calls to follow up on customer issues, sales leads, or satisfaction surveys (if applicable)
  • Provide accurate information about products, services, and company policies
  • Resolve customer complaints or escalate complex issues to supervisors or relevant departments
  • Update customer records and call details in the system (CRM or call center software)
  • Meet or exceed daily call handling targets and quality standards
  • Follow communication scripts, guidelines, and procedures when handling calls
  • Maintain confidentiality and adhere to data protection regulations
  • Participate in ongoing training and development sessions

Qualifications and Skills:

  • High school diploma or equivalent; additional education is a plus
  • Proven experience in a call centre or customer service role preferred
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Ability to work under pressure and handle difficult customers with professionalism
  • Proficiency in basic computer applications and call center systems (e.g., CRM software)
  • Team player with a positive attitude and willingness to learn

Job Types: Full-time, Permanent

Pay: ₹16, ₹21,000.00 per month

Work Location: In person

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