Service Desk Senior Manager

1 week ago


Bengaluru, Karnataka, India NTT DATA Full time ₹ 8,00,000 - ₹ 24,00,000 per year

In these roles, you will be responsible for: Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members. Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance. First-level leader of nonexempt, exempt and first- level Supervisors. Provides guidance and recommendations that drive results to improve business processes and client service delivery. Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members. Experienced in developing and leading a team to deliver key business results. Client Management Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner."



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