Specialist Account Resolution

1 week ago

Bengaluru, Karnataka, India Empower Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Resolution team is responsible for correction of internal and external errors. Resolution procedures include:

  • Standardizing when corrections will and will not be processed
  • Any correction request that does not comply with the standard correction procedures will be considered an Exception
  • Process for approving and correcting Exceptions
  • Audit and accountability of Exceptions
  • Instruction and Authorization Forms for External Errors
  • Treatment of gains/losses resulting from a correction request

Eligibility:

  • Experience in the US retirement industry for at least 2 years.
  • Experience in first time processing in Money-In/Money-Out
  • Experience in QC/QA role as he/she has correct the accounts.
  • Must be a strong communicator.
  • Attention to detail is a must.
  • Must have a proven track record of having exceeded the accuracy target bench marks or even set bench marks.
  • Should have the ability research unique and complex and escalated account problems.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

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