Customer Engagement Specialist
2 days ago
Key Responsibilities:
- Customer Calling & Engagement:
- Proactively call customers to collect feedback, resolve app-related issues, and encourage positive app reviews.
- Address user concerns, assist them in using the app, and provide timely solutions or escalate issues to relevant teams.
- Engage with customers in Hindi and English fluently; knowledge of Kannada, Marathi, or Telugu is a valuable additional asset.
- Online Review & Reputation Management:
- Monitor, respond, and manage user reviews across app stores, Google My Business, social media, and other platforms.
- Handle negative reviews proactively and professionally, converting them into positive customer experiences.
- Collect, coordinate, and publish high-quality video testimonials of satisfied users.
- Collaboration with Digital Marketing & Creative Teams:
- Support digital marketing efforts by providing actionable insights from customer interactions and app performance.
- Collaborate with the creative team to develop engaging content based on user feedback.
- Generate periodic reports on customer feedback, app performance, and review trends.
Job Types: Full-time, Permanent
Pay: ₹350, ₹400,000.00 per year
Benefits:
- Health insurance
Work Location: In person
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