Customer Engagement Specialist

4 days ago

Thaltej Road Ahmedabad Gujarat, India LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE LIMITED Full time ₹ 3,50,000 - ₹ 40,00,000 per year

Key Responsibilities:

  • Customer Calling & Engagement:
  • Proactively call customers to collect feedback, resolve app-related issues, and encourage positive app reviews.
  • Address user concerns, assist them in using the app, and provide timely solutions or escalate issues to relevant teams.
  • Engage with customers in Hindi and English fluently; knowledge of Kannada, Marathi, or Telugu is a valuable additional asset.
  • Online Review & Reputation Management:
  • Monitor, respond, and manage user reviews across app stores, Google My Business, social media, and other platforms.
  • Handle negative reviews proactively and professionally, converting them into positive customer experiences.
  • Collect, coordinate, and publish high-quality video testimonials of satisfied users.
  • Collaboration with Digital Marketing & Creative Teams:
  • Support digital marketing efforts by providing actionable insights from customer interactions and app performance.
  • Collaborate with the creative team to develop engaging content based on user feedback.
  • Generate periodic reports on customer feedback, app performance, and review trends.

Job Types: Full-time, Permanent

Pay: ₹350, ₹400,000.00 per year

Benefits:

  • Health insurance

Work Location: In person

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