Job Opening For Transfer Agency role

About Transfer Agency

The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. As a service provider, our Transfer Agency function ensures operational efficiency and a seamless experience for our clients across global regions.

Job Description for Dealing process Officer Role

We are seeking a highly motivated and experienced professional to manage the Dealing team within the Transfer Agency (TA) function. The role involves overseeing the trade booking, managing Forex trade, sending the predictions and actual cashflow reports, trade settlement and manual payments. The ideal candidate will possess a deep understanding of TA Dealing workflows, people management skills, and a client-focused mindset.

Key Responsibilities:

• Lead and manage the day-to-day operations of the dealing team, ensuring all transactions are processed within deadlines and according to fund documentation.
• Ensure timely and accurate communication of predictions and actual cash flows with fund managers and custodians.
• Ensure timely execution of Forex rates.
• Ensure Settlement of trades are done within the global currency cut off.
• Coordinates with different functions of Transfer Agency E.g., Registration, Settlement and Setup to resolve any queries arises during trade processing.
• Ensure prices are received from Fund accounting team within the deadlines, review and approve the daily NAVs before release to clients.
• Oversee the integrity and accuracy of pricing data sourced from FA and internal systems.
• Completion of task and activities as per SLA.
• Act as an escalation point for complex processes.
• Maintain a strong control environment with effective procedures, checklists, and exception handling.
• Monitor and report key performance indicators (KPIs) and risk metrics.
• Train, coach, and develop team members to ensure consistent performance and adherence to policies.
• Participate in audits, regulatory reviews, and due diligence requests.
• Implement process improvements to enhance operational efficiency and reduce risk.
• Collaborate with technology teams to drive automation and system enhancements
• Building and maintaining client relationships through regular meetings, forums, ensuring effective communication and client satisfaction
• Prepare documentation for internal and external audits as well as for client due diligence visits.
• Prepare monthly Management Information reporting as well as the KPIs.
• Ensure strict adherence to internal rules, policies and procedures.

Required Qualifications & Experience:

• Graduate/ Post Graduate in Commerce, Finance, or equivalent discipline.
• 8+ years of experience in Financial Services, preferably in Transfer Agency Operations
• Good working knowledge of Financial products i.e. SICAVS, ETF, Money Markets.
• Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure
• Working knowledge of MS Office; exposure to TA platforms preferred
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Result oriented with strong ability for accountability and proactive work ethic, problem solver and positive attitude

Other Role Requirements:

• Shift Flexibility: Willingness to work in night shift
• Mobility: Open to short-term travel or relocation to other office locations as needed for business or training
• People Management Potential: Ability to lead by example, guide junior staff, and coordinate work allocations
• Work Environment: High-volume, deadline-driven, team-oriented setup
• Commercial acumen - Understanding of cost/budgets
• Drive pay for performance and culture of performance differentiation
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation