Transfer Agency Associate

**Overview**
- Functions like Dealing Service, Registrations, Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity. The role needs to work in rotational shift and there would be shifts starting at 2:00 AM.
- Key responsibilities will therefore include:

- Accurately process, record, review and complete various administrative operations in a timely manner including but not limited, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Performing Settlement and Reconciliation for the activity on the account.

**Key Accountabilities and main responsibilities**
- Strategic Focus
- To ensure SLA for BAU activities are strictly adhered, maintain good working relationships with colleagues, collaborate with others to achieve the team’s goals.
- Operational Management
- Accurately process, record, review and complete various administrative operations in a timely manner including but not limited, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information and Reconciliation for the activity on the account.
- Ensure all internal and external service levels and regulatory deadlines are met within the Asset Operations team
- Ensure all funds specific procedures are followed in order to result in accurate trade processing. On an ongoing basis, ensure all procedures are maintained and that they reflect updates brought about from internal policy or regulation changes
- Respond to enquiries promptly, proactively handling issues, and striving for the highest levels of customer service
- Accurately process, record, review, and complete various administrative operations in a timely manner including but not limited, updating data correctly in the system, Fund Accounting related activities, Pricing related activities, etc.
- Learn, Maintain, and update relevant systems and data bases, participating in pre and post system testing for enhancements as required
- Understanding compliance and adhere to all legislative, procedural, industry, financial and client specific procedures, where relevant, to minimise risk and escalate non-adherence as per the escalation matrix.
- Understand the risk factors of activity performed in the function and raise any possible undocumented risk in the function. Post which takes part of discussion with internal and external stakeholders to form controls to mitigate the risk, if required.
- Drive, Suggest and Identify process improvements that positively impact efficiencies, quality standards and customer experience across the business
- Participate as a positive member of the team and maintain good working relationships with colleagues, including cooperating with others to achieve the team’s goals, providing support, and assisting other teams across the business as required
- Complete mandatory training by the required due date and participate in training relating to changes in procedures, company policy, values, cross skilling and updates to tools and systems used by the business
- Provide superior service, ensuring service and quality standards are met and to minimise re-work
- Complete in-depth investigations as appropriate and as instructed
- Work collaboratively across the firm to achieve the Goals of the team / company
- People Leadership
- Work collaboratively across the firm to achieve the Goals of the team / company
- Governance & Risk
- To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**
- Knowledge of Fund Administration and the regulatory environment
- The individual should have a sound understanding of experience in Fund industry, preferably in Transfer Agency operations and knowledge of the financial markets.
- Excellent verbal and written communication
- The ability to work to strict deadlines whilst maintaining a high level of accuracy
- Proven ability to operate independently and take the initiative
- A Bachelors or master’s degree in Business or Finance or Banking related discipline from a reputed College/University.
- Basic understanding of relevant industry knowledge and commercial impacts
- Willingness to work in APAC Shift and there would be shifts starting at 02:00 AM IST.
- Desirable
- Previous experience of working in an Fund Industry.
- 0-2 years’ experience in Fund industry.
- Customer focused with the ability to collaborate with others to achieve desired outcomes
- Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
- Demonstrates good teamwork ethic, showing willingness to assist peers and take on additional tasks
- Actively seeks out self-improvement, professional development opportunities and feedback
- Ab