Associate - Transfer Agency

JOB DESCRIPTION

Join J.P. Morgan Asset Management and advance your expertise in a dynamic environment. Collaborate with local and regional teams to drive strategic goals for the Transfer Agency COE. Make a meaningful impact by delivering operational excellence and innovative solutions.

As an Associate in the APAC Transfer Agency Oversight team, you provide governance and oversight for key transfer agency vendors in Hong Kong. You collaborate with internal and external partners to ensure seamless operations and regulatory compliance. You drive process improvements and support business growth through hands-on engagement and technical expertise.

Job Responsibilities

• Provide oversight on outsourced Transfer Agent services and regulatory reporting.
• Collaborate with Operations, Legal, Compliance, Risk, and Controls teams.
• Support Share Class setup for timely execution of deliverables.
• Manage and resolve issues, escalating when necessary.
• Liaise with Transfer Agents to ensure successful delivery of initiatives.
• Engage in proactive relationship management with stakeholders.
• Influence and drive change based on business and client requirements.
• Learn and apply automation tools to enhance efficiency.
• Assist in root cause analysis to improve client experience.
• Adhere to governance frameworks and update policies for compliance.
• Review operational processes to identify enhancements and escalate risks.

Required Qualifications, Capabilities and Skills

• Demonstrate strong knowledge of Banking and Client Money segregation.
• Show initiative to improve and challenge existing processes.
• Communicate effectively with excellent interpersonal awareness.
• Build strong relationships internally and externally.
• Maintain a positive attitude toward change and risk controls.
• Exhibit resiliency and flexibility under pressure.
• Organize tasks with attention to detail and effective time management.

Preferred Qualifications, Capabilities and Skills

• Display exceptional attention to detail and organizational skills.
• Work efficiently in fast-paced environments and multitask effectively.
• Maintain a client-focused mindset and a "can do" attitude.
• Demonstrate commitment to compliance and continuous learning.
• Take strong ownership of tasks and responsibilities.
• Communicate clearly with excellent verbal and written skills.
• Solve problems with detail orientation and multiple perspective understanding.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.