Relationship Manager

2 weeks ago

Bengaluru, Karnataka, India Gameberry Labs Full time

We are hiring a lead relationship manager to manage the RM team and the experience of our top users in our core games, Ludo Star and Parchisi Star

Responsibilities

  • You will manage the RM team for Ludo Star and Parchisi Star.
  • You will manage and be responsible for the KPIs of the RM team.
  • You will establish and manage relationships to drive user spend and engagement of the user on the apps.
  • You will drive the team to build strong user relationships with these users on WhatsApp or any other platform.
  • You will understand user needs and make an action plan to provide them with better services to upsell.

Requirements

  • 4+ years of experience as a VIP Relationship Manager or Customer Success Manager in gaming, audio live streaming service or a similar industry.
  • Demonstrates a high level of integrity in all professional interactions.
  • Process-oriented individual, capable of working efficiently in operations while adhering to SOPs.
  • Shows strong empathy in understanding and resolving top users' issues effectively.
  • Proficient in MS Excel / Google Sheets and MS Word / Google Docs.
  • Skilled in analysing online communications and understanding their implications.
  • Excellent written and verbal communication skills in native languages.
  • Strong analytical and logical reasoning abilities.
  • High attention to detail, strong observational skills, and a problem-solving mindset.

This job was posted by Sushmita Bharti from Gameberry Labs.

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