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Senior Analyst, Business Process Improvement-1
2 weeks ago
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. Within the Services organization, the Advisors & Consulting Services (A&CS) organization is responsible for delivering our various products and solutions to clients. The Client Services Insights & Enablement group aims at constantly improving the overall efficiency of A&CS.
The role of the Senior Analyst is to work very closely with the leadership and other stakeholders in A&CS as well as teams across Services organization to ensure the A&CS organization is effectively executing against our strategy.
Role
Assess business processes, digital journeys and user experience in core systems for key A&CS personas
Identify improvement opportunities, design and manage business transformational initiatives
Liaise with Technical teams driving systems development and enhancement to ensure optimal user experience and business continuity
Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives
All about you
Essential skills and experience:
Digital Transformation Experience in designing digital journeys and rolling them in broader organizations
Project Management Some project management experience, and ability to oversee multiple priorities simultaneously
Analytical mind Ability to run robust diagnostics and analysis to ground the design of transformational initiatives
Partnership Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization
Business acumen Good understanding of the Client Services business drivers
Agility Used to work in agile environment with short sprints, changing brief and ad-hoc teams
Others:
Good knowledge of A&CS and other Services teams
