Associate Director Sales

4 days ago

Bengaluru Delhi Mumbai NCR, India Wenwomen Entrepreneur Network Full time ₹ 12,00,000 - ₹ 36,00,000 per year

As the Sales Head in Mumbai, you will be responsible for overseeing the overall Sales across all divisions, including Bathroom Wellness, Wooden Flooring & Kitchens and reporting into Director Sales- Mumbai. Your role will involve building and maintaining strong relationships with influential architects, interior decorators, and high-net-worth individuals, ensuring exceptional customer service and satisfaction. You will also lead a sales team, set and achieve targets, and contribute to the growth and success of the company.

Key Responsibilities


• Develop and execute strategic plans to achieve business growth targets for the Mumbai region.


• Build and nurture relationships with architects, interior decorators, and high-net-worth individuals, acting as the main point of contact and ensuring their needs are met.


• Understand customer expectations and provide courteous and patient support throughout the sales process.


• Work closely with the sales team and Director Sales Mumbai to drive sales initiatives, manage client expectations, and ensure successful client conversions.


• Collaborate with internal departments to address customer concerns, maintain a high level of client satisfaction, and resolve issues promptly.


• Lead and manage the sales team, including recruitment, training, and performance evaluations.


• Foster a culture of teamwork and high performance within the sales team.


• Develop and maintain a comprehensive understanding of company's product offerings and specifications.


• Attend industry events, exhibitions, and networking opportunities to strengthen company's presence in the market.


• Monitor market trends, competitor activities, and customer feedback to provide insights for product and service improvements.


• Report regularly to Director Sales Mumbai on sales performance, targets, and market trends.


• Ensure timely and accurate reporting of sales data and forecasts.

Required Qualifications

Experience:


• A minimum of 15-20 years of relevant work experience in sales, business development, & related roles, which include client management, customer service & team handling.


• Proven track record of managing successful sales teams and achieving business targets.


• Experience working with hospitality, lifestyle & luxury products is highly desirable.


• Master's degree in Business Administration (MBA) or a related field is preferred.

Knowledge and Skills:


• Exceptional interpersonal and relationship-building skills.


• Strong understanding of customer needs and the ability to provide excellent customer service.


• Excellent communication skills, both verbal and written.


• Problem-solving and negotiation skills.


• Ability to lead and motivate a team effectively.


• Proficient in using MS Office and CRM software.

Working Conditions:


• This role involves frequent interactions with clients, architects, interior decorators, and the sales team.


• Regular travel within Mumbai and occasionally to other locations for industry events.

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