Customer Success Manager

10 hours ago

Greater Bengaluru Area, India ITILITE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About ITILITE

ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors.

Learn more:

Role Overview

Customer Success Manager for the US market, driving customer growth, retention, and advocacy. Own the complete customer lifecycle from onboarding through renewal and expansion.

Position Details:

  • Location
    : Bangalore
  • Working Model
    : Hybrid (3 days in office)
  • Schedule
    : 7:30 PM - 4:30 AM IST

Key Responsibilities:

  1. Customer Onboarding & Scale-up

  2. Drive smooth scale-up of a new customer leveraging ITILITE's plug-and-play platform

  3. Conceptualize and execute platform adoption campaigns with Marketing support. Analyze and fine-tune campaigns.

  4. Support pilots and help Account Executives demonstrate value

  5. Customer Retention & Value Delivery

  6. Understand each customer's business, and objectives from travel & expense

  7. Use data to deliver insights in QBRs

  8. Own renewals

  9. Cross-functional Project Management

  10. Coordinate with Sales, Product, and Customer Support teams to sustain customer value

  11. Act as internal project manager and drive rapid resolution of customer's requests

  12. Customer Advocacy Development

  13. Turn customers into vocal champions. Secure testimonials, and case studies

  14. Cultivate customer references and facilitate referral opportunities

  15. Product & Market Intelligence

  16. Gather customer feedback to inform product development roadmap

  17. Collaborate with Product teams on feature prioritization
  18. Provide market insights and competitive intelligence

Ideal Candidate Profile

Essential Experience:

  • 2-4 years of customer success experience (min 1+ year of experience working for the US market)
  • Have worked with B2B SaaS companies selling to mid-market/enterprise segments ($25k - $200k ACV)

Must-Have Skills:

  • Native-level English proficiency
  • Grammar precision and error-free professional writing
  • Strong analytical capabilities (especially in analyzing data)
  • Interest in understanding businesses & industries
  • Is independent and doesn't require micro-management
  • Comfortable with learning new softwares

Preferred:

  • Project management background
  • Email marketing and customer engagement experience

What We Offer

Acceleration in your professional journey:

  • Hands-on learning and mentorship from Founders with an exceptional professional background and learning curve
  • Culture of empowerment where you learn to think like a Founder
  • Get rewarded for creating business impact

  • Customer Success Associate

    7 days ago

    Greater Bengaluru Area, India BHIVE Workspace Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role Overview:We are seeking a motivated and detail-orientedCustomer Success Associateto support BHIVE's Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional customer...

  • Customer Success Specialist

    4 days ago

    Greater Chennai Area, India Hexnode Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer SuccessAbout Mitsogo | Hexnode:Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our...

  • Customer Success

    4 days ago

    Greater Noida, Uttar Pradesh, India DREAMSOL TELESOLUTIONS PVT. LTD. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description Customer Success (BA-QA) Specialist Location: NoidaPosted: 6 hours agoExperience: 2 Years We are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards.Key Skills:Strong analytical...

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer success manager

    5 days ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India NetCom Learning Full time

    Job DescriptionAbout the Role:The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey.Our CSM s...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management - Act as the primary point of contact for the customer, building trust and long-term...

  • Customer Success Manager

    10 hours ago

    Pune/Pimpri-Chinchwad Area, India Multiplier Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What do we do?The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals – (like you) – can compete, grow, and...

  • Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India CleverTap Full time

    About the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, India CBL Data Science Full time

    InstaFinancials is hiring a proactive Customer Success Manager to drive client satisfaction, retention, and growth by managing relationships, ensuring smooth onboarding, maximizing value delivery, supporting sales, and driving customer success. Health insuranceProvident fund