Collections Specialist

5 hours ago

Cochin, Kerala, India Conneqt Business Solutions Full time

Company Overview

Conneqt Business Solutions exists to deliver superior Customer Experience by continually simplifying business processes and creating sustainable value for all stakeholders. As a leader in the ITES, IT Consulting, and BPO industry, Conneqt Business Solutions is headquartered in Bangalore and employs between 5,001-10,000 people. For more information, visit our website at Conneqt Business Solutions.

Job Overview

We are seeking a highly motivated Fresher to join our team as a Debt Recovery Agent. The ideal candidate will have excellent negotiation and communication skills, and a passion for customer service. This position is crucial in ensuring that outstanding debts are collected in a timely and professional manner while maintaining a positive customer relationship.

Qualifications and Skills

  • Strong negotiation skills with the ability to persuade customers to settle outstanding debts.
  • Excellent communication skills, both written and verbal, to interact effectively with customers and team members.
  • Proficient in problem-solving with a keen attention to detail to accurately record interactions and transactions.
  • Persistent and determined approach in following up on overdue accounts and overcoming customer objections.
  • Solid understanding and knowledge of debt collection laws to ensure compliance in all recovery activities.
  • Experience in customer service to handle customer inquiries and concerns with professionalism.
  • Effective time management skills to prioritize tasks and manage multiple accounts.

Roles and Responsibilities

  • Contact customers via phone, email, or mail to collect outstanding debts.
  • Negotiate payment plans and settlement agreements with customers that are fair and achievable.
  • Update customer accounts and track payment progress in our database.
  • Handle customer disputes and inquiries promptly and professionally.
  • Collaborate with other departments to resolve complex issues that may be delaying payments.
  • Ensure compliance with debt collection laws and company policies during all interactions.
  • Maintain and improve customer relationships while effectively managing debt recovery.

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