Collections Specialist

2 days ago

Cochin, Kerala, India Conneqt Business Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

Conneqt Business Solutions exists to deliver superior Customer Experience by continually simplifying business processes and creating sustainable value for all stakeholders. As a leader in the ITES, IT Consulting, and BPO industry, Conneqt Business Solutions is headquartered in Bangalore and employs between 5,001-10,000 people. For more information, visit our website at Conneqt Business Solutions.

Job Overview

We are seeking a highly motivated Fresher to join our team as a Debt Recovery Agent. The ideal candidate will have excellent negotiation and communication skills, and a passion for customer service. This position is crucial in ensuring that outstanding debts are collected in a timely and professional manner while maintaining a positive customer relationship.

Qualifications and Skills

  • Strong negotiation skills with the ability to persuade customers to settle outstanding debts.
  • Excellent communication skills, both written and verbal, to interact effectively with customers and team members.
  • Proficient in problem-solving with a keen attention to detail to accurately record interactions and transactions.
  • Persistent and determined approach in following up on overdue accounts and overcoming customer objections.
  • Solid understanding and knowledge of debt collection laws to ensure compliance in all recovery activities.
  • Experience in customer service to handle customer inquiries and concerns with professionalism.
  • Effective time management skills to prioritize tasks and manage multiple accounts.

Roles and Responsibilities

  • Contact customers via phone, email, or mail to collect outstanding debts.
  • Negotiate payment plans and settlement agreements with customers that are fair and achievable.
  • Update customer accounts and track payment progress in our database.
  • Handle customer disputes and inquiries promptly and professionally.
  • Collaborate with other departments to resolve complex issues that may be delaying payments.
  • Ensure compliance with debt collection laws and company policies during all interactions.
  • Maintain and improve customer relationships while effectively managing debt recovery.

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