Process Trainer required in Gurgaon for Australian BPO

Job Title: International Outbound Sales Trainer (Australia Market)

Location: Phase 2, Udyog Vihar, Sector 20, Gurugram, Haryana 122016

Employment Type: Full-Time

Industry: BPO / Call Centre

Experience: 3–5 years' experience in sales training or coaching (preferably in Australian Energy /Telecom / BPO sectors)

Working Hours: 4:30 AM IST – 2:00 PM IST (Monday to Friday)

Responsibilities :

Develop comprehensive New Hire Induction & Sales Training Programs covering:o Overview of the Australian utilities market (B2B focus)o Product knowledge: Electricity, Gas, Internet, Fuel Cards, EFTPOS, etc.o Sales pitch, objection handling, and closing techniqueso CRM usage and process complianceo QA standards and compliance scripts (aligned with Australian energy regulations) Conduct refresher and upskilling workshops for existing team members. Create engaging training materials, playbooks, videos, call scripts, quizzes, and certificationtests.

1. Coaching & Performance Improvement Conduct live call monitoring, side-by-side coaching, and feedback sessions to enhanceconversion and quality. Identify individual performance gaps and design personalized coaching plans. Track key post-coaching metrics: Conversion %, QA scores, Average Handling Time (AHT),etc. Lead daily huddles and weekly learning sessions with Team Leaders and sales teams.

2. Quality & Compliance Reinforcement Partner with QA and Operations teams to ensure sales conversations comply with:o Australian energy sales and disclosure standardso Internal process and documentation accuracy Conduct regular compliance refreshers to reinforce Do's and Don'ts of third-party energysales.

3. Continuous Improvement Analyse team and campaign data to identify skill gaps and training opportunities. Facilitate weekly calibration sessions between QA, Team Leaders, and Operations forconsistent quality standards. Recommend process, pitch, and script enhancements based on real-time performancefeedback.

4. Collaboration Work closely with: Operations Manager – KPI alignment & performance tracking QA Team – Identifying training needs and compliance gaps Team Leaders – Reinforcing coaching outcomes and accountability Australian Partners/Clients – Aligning product and compliance updates Key Performance Indicators (KPIs) % of new hires achieving sales target within first 4 weeks Conversion rate improvement after coaching QA score improvement following training Training attendance and engagement levels Reduction in non-compliance or sales errors Feedback quality from Operations and Team Leaders Minimum 70% pass rate during training & OJT (ready for production floor)

Skills & Experience Required 3–5 years' experience in sales training or coaching (preferably in Australian Energy / Telecom/ BPO sectors) Strong understanding of the Australian B2B market Excellent communication, presentation, and motivational skills Proven success in driving sales performance and retention Ability to design engaging content (PPTs, LMS modules, videos, roleplays) Empathetic yet firm coaching approach — able to inspire and hold teams accountable

Qualifications & Skills Education: Undergraduate Degree (Any Specialization) Postgraduate Degree (Any Specialization, preferred)

Desirable: Prior experience in Australian utilities sales campaigns Exposure to CRM tools and QA monitoring processes Certification in Sales Coaching or Training Methodologies Compensation.

HR TEAM

VISION TECH

Job Type: Full-time

Pay: ₹50, ₹55,000.00 per month

Benefits:

• Food provided

Work Location: In person