
Remote Support Engineer
2 weeks ago
Key Skills:
- Remote IT support (L1)
- Office 365 (Outlook, Teams, OneDrive, SharePoint)
- User account setup & administration
- Email configuration & troubleshooting
- Active Directory basics & password management
- Ticketing tools (ServiceNow, Jira, Zendesk)
- Remote support tools (TeamViewer, AnyDesk, RDP)
- Strong communication & customer service
Responsibilities:
- Provide timely remote technical support to users.
- Troubleshoot issues related to O365 applications and email flow.
- Manage user accounts, licenses, and permissions.
- Document solutions and maintain support logs.
- Escalate unresolved issues to higher-level support teams.
Job Types: Full-time, Permanent
Pay: ₹9, ₹15,000.00 per month
Work Location: In person
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