Non Customer Service Healthcare Lead-BPS

1 week ago

Nagpur, Maharashtra, India Hexaware Technologies Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

  • Lead and manage non-customer service healthcare operations including medical coding, claims processing, billing, data management, and healthcare analytics.
  • Oversee day-to-day team activities ensuring adherence to service levels, quality standards, and compliance requirements.
  • Implement process improvements and optimize workflows to increase efficiency and reduce errors.
  • Monitor key performance indicators (KPIs) and generate reports to track operational performance.
  • Ensure compliance with healthcare regulations such as HIPAA, ICD coding standards, and payer-specific guidelines.
  • Collaborate with internal teams, clients, and external vendors to resolve issues and improve processes.
  • Manage resource planning, training, and development for the healthcare operations team.
  • Handle escalations and troubleshoot operational challenges.
  • Drive continuous improvement initiatives and foster a culture of quality and accountability.
  • Participate in audits and support regulatory and compliance activities

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