Recovery Executive

2 days ago

Delhi, Delhi, India PaySprint Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Chargeback & Dispute Recovery Executive

Department:
Operations

Location:
Delhi

Experience:
2 Year

Education:
Graduate / Post Graduate (Any stream)

Key Responsibilities:

  • Handle
    chargeback and dispute recovery
    cases related to digital payments, banking transactions, and merchant settlements.
  • Manage and respond to
    cyber complaints
    and
    BO (Bank Ombudsman) complaints
    within defined timelines.
  • Investigate disputed transactions by coordinating with banks, payment gateways, and internal departments.
  • Prepare and maintain detailed
    MIS reports
    using
    MS Excel
    for daily, weekly, and monthly performance tracking.
  • Ensure compliance with company policies, regulatory requirements, and audit standards.
  • Analyze root causes of disputes and suggest process improvements to reduce future chargebacks.
  • Communicate with customers and merchants to resolve transaction-related issues effectively.
  • Maintain proper documentation and record keeping for all dispute and recovery cases.

Skills & Competencies:

  • Strong knowledge of
    chargeback, dispute, and recovery processes
    in the digital payment or banking domain.
  • Familiar with
    cybercrime complaint handling
    and escalation procedures.
  • Excellent proficiency in
    MS Excel
    (pivot tables, VLOOKUP, data analysis, reporting).
  • Strong
    communication and coordination
    skills.
  • Good analytical and problem-solving abilities.
  • Sound understanding of
    banking operations
    and
    digital payment systems
    .
  • Computer literate with attention to detail and accuracy.

Preferred Background:

  • Experience working in
    Fintech, Banking, Payment Gateway, or Financial Services
    sectors.
  • Exposure to
    regulatory or compliance teams
    handling customer disputes or fraud cases.

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