Recovery Executive

3 weeks ago

New Delhi Delhi India, Delhi PaySprint Private Limited Full time

Job Title: Chargeback & Dispute Recovery Executive

Department: Operations

Location: Delhi

Experience: 2 Year

Education: Graduate / Post Graduate (Any stream)


Key Responsibilities:

  • Handle chargeback and dispute recovery cases related to digital payments, banking transactions, and merchant settlements.
  • Manage and respond to cyber complaints and BO (Bank Ombudsman) complaints within defined timelines.
  • Investigate disputed transactions by coordinating with banks, payment gateways, and internal departments.
  • Prepare and maintain detailed MIS reports using MS Excel for daily, weekly, and monthly performance tracking.
  • Ensure compliance with company policies, regulatory requirements, and audit standards.
  • Analyze root causes of disputes and suggest process improvements to reduce future chargebacks.
  • Communicate with customers and merchants to resolve transaction-related issues effectively.
  • Maintain proper documentation and record keeping for all dispute and recovery cases.


Skills & Competencies:

  • Strong knowledge of chargeback, dispute, and recovery processes in the digital payment or banking domain.
  • Familiar with cybercrime complaint handling and escalation procedures.
  • Excellent proficiency in MS Excel (pivot tables, VLOOKUP, data analysis, reporting).
  • Strong communication and coordination skills.
  • Good analytical and problem-solving abilities.
  • Sound understanding of banking operations and digital payment systems.
  • Computer literate with attention to detail and accuracy.


Preferred Background:

  • Experience working in Fintech, Banking, Payment Gateway, or Financial Services sectors.
  • Exposure to regulatory or compliance teams handling customer disputes or fraud cases.

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